Luxury Luggage Porter: Elevate Guest Experience

Iconic Hotels & Resorts; Hounslow; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Monthly service charge

29 days annual leave

Complimentary team meals

Exclusive team rates at Iconic Luxury/

Exclusive team rates with Relais & Châ

Job summary

Iconic Hotels & Resorts is seeking a Luggage Porter for 11 Cadogan Gardens & The Chelsea Townhouse in London. You will support the Front Office team by handling luggage, greeting guests, and delivering a memorable, seamless guest experience.

You will be well spoken, impeccably presented, and proactive in anticipating guest needs, ensuring timely responses and smooth check-in/check-out processes within a luxury setting.

Qualifications

• Excellent communication and presentation.
• Ability to build rapport with guests and anticipate needs.
• Friendly, professional appearance and demeanor.

Responsibilities

• Assist guests with luggage transfer and handling.
• Greet and see off guests in a respectful, timely manner.
• Provide local knowledge and respond to guest inquiries about Chelsea and London.
• Collaborate with Front Office to maintain a warm, welcoming environment.

Skills

Communication

Guest service

Team player

Job description

Iconic Hotels & Resorts is seeking a Luggage Porter for 11 Cadogan Gardens & The Chelsea Townhouse in London. You will support the Front Office team by handling luggage, greeting guests, and delivering a memorable, seamless guest experience.

You will be well spoken, impeccably presented, and proactive in anticipating guest needs, ensuring timely responses and smooth check-in/check-out processes within a luxury setting.