Luxury Luggage Porter & Guest Services Ambassador

The-Montcalm-Royal-London-House; Greater London; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday allowance

Paid birthday leave

We celebrate life’s milestones withyou

Comprehensive wellbeing support

Tailored wellbeing experiences

Cashback healthcare plan

Preferential gym membership rates

Continuous learning and development

Paid volunteering day

Employee referral programme

Complimentary meals on duty

Exclusive room rate discounts

International hotel discounts

City-wide discounts and perks

Recognition programmes

Elegant annual celebrations and social

Job summary

Montcalm Collection in London is seeking a guest concierge associate focusing on luggage handling and warm, seamless service from arrival to departure. You will be a key ambassador, welcoming guests, assisting with luggage, and guiding them to rooms while highlighting hotel amenities.

This role requires coordination with front desk, housekeeping and concierge teams to ensure flawless guest journeys, strict adherence to safety standards, and a genuine passion for hospitality that elevates every

Qualifications

• Excellent communication skills with guests and colleagues.
• Demonstrates high attention to detail in all guest interactions.
• Passionate about delivering luxury hospitality and personal service.
• Impeccable grooming and presentation standards.

Responsibilities

• Greet guests warmly and assist with luggage unloading.
• Escort guests to rooms and explain hotel amenities.
• Handle luggage and store securely with proper labeling.
• Assist with luggage before check-in and after check-out.
• Coordinate with front desk and housekeeping to ensure smooth guest journeys.
• Provide local information and concierge services.
• Respond to inquiries promptly and professionally.

Skills

Excellent communication

Attention to detail

Guest service orientation

Professional grooming

Team collaboration

Job description

Montcalm Collection in London is seeking a guest concierge associate focusing on luggage handling and warm, seamless service from arrival to departure. You will be a key ambassador, welcoming guests, assisting with luggage, and guiding them to rooms while highlighting hotel amenities.

This role requires coordination with front desk, housekeeping and concierge teams to ensure flawless guest journeys, strict adherence to safety standards, and a genuine passion for hospitality that elevates every