5-Star Conference & Events Supervisor

Marcliffe Hotel Limited; Aberdeen City; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

On-site parking

Comprehensive training and progression

Employee discount on dining and stays

Complimentary staff meals and uniform

Monthly Employee of the Month

EAP programme

Job summary

Marcliffe Hotel Limited in Aberdeen seeks a Conference & Events Supervisor to lead banqueting and function teams, ensuring 5-star service during elegant dinners, private hires, and corporate events.

You will be hands-on at events, coordinate with the team, and drive guest satisfaction while upholding health and safety standards and licensing rules. A proactive leader with a strong service ethic is essential.

Qualifications

• Experience supervising events in a high-quality hospitality setting.
• Excellent customer service ethos and high standards.
• Energetic, hands-on leadership with proactive approach.
• Strong communication, organisational and time management skills.

Responsibilities

• Supervise all Banqueting and Function Bar teams to deliver seamless, 5-star service
• Be present and hands-on during events to ensure smooth operations and guest satisfaction
• Collaborate with the Events team to coordinate schedules, updates, and team communications
• Create a positive and supportive work culture with a focus on training and team motivation
• Assist with event setup, guest interactions, and real-time problem solving
• Upsell and identify revenue opportunities during events
• Ensure adherence to Health & Safety, Food Hygiene, and licensing regulations
• Maintain high standards of cleanliness, presentation, and guest experience
• Run small events independently and confidently
• Oversee equipment, stock levels, and operational readiness

Skills

Event supervision

Customer service

Leadership

Communication

Time management

Health & Safety

Personal Licence

Job description

Marcliffe Hotel Limited in Aberdeen seeks a Conference & Events Supervisor to lead banqueting and function teams, ensuring 5-star service during elegant dinners, private hires, and corporate events.

You will be hands-on at events, coordinate with the team, and drive guest satisfaction while upholding health and safety standards and licensing rules. A proactive leader with a strong service ethic is essential.