Head of Luxury Event Operations

The Balmoral, a Rocco Forte Hotel; City of Edinburgh; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Annual leave 29 days

Salary exchange pension

Discretionary service charge

Private medical

Room rate for staff

Restaurant & Bar discounts

Spa discounts

Uniform provided

Laundering of uniform

Learning & development

Promotion opportunities

Recognition programmes

Meals on duty

Job summary

The Balmoral, a Rocco Forte Hotel on Edinburgh's Princes Street, seeks a Head of Event Operations to oversee delivery of conferences, galas, business gatherings and brand activations. You will lead a skilled events team, uphold luxury service standards and drive outstanding guest experiences across our meeting spaces.

With 2+ years in a managerial role in a 5-star environment, you will shape revenue-friendly event operations, mentor colleagues and collaborate with stakeholders to ensure flawless

Qualifications

• Experience in a 5-star environment is essential, with at least 2 years of managerial experience.

Responsibilities

• Lead an outstanding team by setting high standards, providing guidance and development opportunities to achieve consistently high levels of service.
• Seek opportunities to learn and to develop others, driving performance of the department and the hotel.
• Be knowledgeable of our markets, competitors, and business model.
• Ensure the department consistently delivers service standards.
• Use financial and other management principles to deliver business results.
• Take ownership and responsibility for team results and day-to-day operations.
• Provide input into workforce planning and recruitment activities.

Skills

Leadership

Communication

Service standards

Team motivation

5-star experience

Job description

The Balmoral, a Rocco Forte Hotel on Edinburgh's Princes Street, seeks a Head of Event Operations to oversee delivery of conferences, galas, business gatherings and brand activations. You will lead a skilled events team, uphold luxury service standards and drive outstanding guest experiences across our meeting spaces.

With 2+ years in a managerial role in a 5-star environment, you will shape revenue-friendly event operations, mentor colleagues and collaborate with stakeholders to ensure flawless