Conference & Events Supervisor

Marcliffe Hotel Limited; Aberdeen City; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

On-site parking

Comprehensive training and progression

Employee discount on dining and stays

Complimentary staff meals and uniform

Monthly Employee of the Month

EAP programme

Job summary

Marcliffe Hotel Limited in Aberdeen seeks a Conference & Events Supervisor to lead banqueting and function teams, ensuring 5-star service during elegant dinners, private hires, and corporate events.

You will be hands-on at events, coordinate with the team, and drive guest satisfaction while upholding health and safety standards and licensing rules. A proactive leader with a strong service ethic is essential.

Qualifications

• Experience supervising events in a high-quality hospitality setting.
• Excellent customer service ethos and high standards.
• Energetic, hands-on leadership with proactive approach.
• Strong communication, organisational and time management skills.

Responsibilities

• Supervise all Banqueting and Function Bar teams to deliver seamless, 5-star service
• Be present and hands-on during events to ensure smooth operations and guest satisfaction
• Collaborate with the Events team to coordinate schedules, updates, and team communications
• Create a positive and supportive work culture with a focus on training and team motivation
• Assist with event setup, guest interactions, and real-time problem solving
• Upsell and identify revenue opportunities during events
• Ensure adherence to Health & Safety, Food Hygiene, and licensing regulations
• Maintain high standards of cleanliness, presentation, and guest experience
• Run small events independently and confidently
• Oversee equipment, stock levels, and operational readiness

Skills

Event supervision

Customer service

Leadership

Communication

Time management

Health & Safety

Personal Licence

Job description

JOIN CONFERENCE AND EVENTS TEAM

Are you a hospitality professional with a flair for delivering 5-star experiences and leading by example?

Join Marcliffe as our Conference & Events Supervisor and take on a key role in delivering exceptional events, from elegant dinners and private hires to corporate meetings and functions. You’ll be part of a close-knit and passionate Events team, working within one of Scotland’s most prestigious luxury hotels.

This role reports to the Assistant Conference & Events Manager.

ABOUT MARCLIFFE

A couthy character nestled in eight acres of nature. A place woven into the fabric of the North East of Scotland. A country hideaway on the edge of the city steeped in stories. Marcliffe is an elevated, luxury Scottish 5-star hotel destination wrapped in warmth and wonder, where traditions are cherished and memories feel timeless. Situated on the doorstep of scenic Royal Deeside, the hotel offers the perfect place to explore the very best of Aberdeen and Aberdeenshire.

ABOUT THE ROLE

AsConference & Events Supervisor, you will:

• Supervise all Banqueting and Function Bar teams to deliver seamless, 5-star service

• Be present and hands-on during events to ensure smooth operations and guest satisfaction

• Collaborate with the Events team to coordinate schedules, updates, and team communications

• Create a positive and supportive work culture with a focus on training and team motivation

• Assist with event setup, guest interactions, and real-time problem solving

• Upsell and identify revenue opportunities during events

• Ensure adherence to Health & Safety, Food Hygiene, and licensing regulations

• Maintain high standards of cleanliness, presentation, and guest experience

• Run small events independently and confidently

• Oversee equipment, stock levels, and operational readiness

ABOUT YOU

• Proven experience supervising or coordinating both small and large-scale events within a high-quality hospitality environment

• Exceptional customer service ethos, with a keen eye for standards

• Energetic, hands-on and proactive leadership style

• Strong commercial awareness and business acumen

• Excellent communication, organisational and time management skills

• Professional presentation, with the ability to remain calm under pressure

• Personal Licence Holder (desirable)

• Health & Safety, Fire Warden and Food Hygiene training (or willingness to obtain)

• Values-driven approach aligned with our team culture of ownership, respect, passion and integrity

SALARY & BENEFITS

• £30,420 per annum

• Gratuities (shared, monthly through Tronc)

• Comprehensive training and clear opportunities for progression

• Employee discount on dining and stays

• On-site parking

• Complimentary staff meals and uniform

• Monthly Employee of the Month recognition

• EAP programme

Schedule:
5 days from 7 – flexibility required based on business demands.

Experience:

• Events management: 1 year (preferred)

• Luxury Hotel: 1 year (preferred)