5-Star Aftercare Coordinator – Homebuilding

Keepmoat Limited; Cambuslang; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Company Pension Scheme

Cycle to Work Scheme

Life Assurance

Health Assessments

Employee Assistance Programme

Volunteering Day and Payroll Giving

Discount on Keepmoat home

Development opportunities

Job summary

Keepmoat Limited is seeking a customer care professional to provide a proactive after-sales service, liaising with customers, contractors and site teams. The role focuses on maintaining a high standard of customer experience and supporting Keepmoat’s 5-star service reputation.

You will manage documentation, ensure timely CRM updates, and collaborate with stakeholders to resolve queries and drive customer satisfaction.

Qualifications

• Customer care experience, ideally in housebuilding/construction.
• Strong organisational and planning abilities.
• Excellent communication with diverse stakeholders.

Responsibilities

• Liaise with customers, contractors, site teams to ensure effective after-sales/maintenance responses.
• Ensure materials and labour are available before works.
• Contact customers post-completion to confirm satisfaction.
• Produce all relevant customer care documentation accurately and promptly.
• Update the CRM system timely to maintain data accuracy.

Skills

Customer Care

Organisational Skills

Planning Skills

Stakeholder Communication

Tools

CRM software

Job description

Keepmoat Limited is seeking a customer care professional to provide a proactive after-sales service, liaising with customers, contractors and site teams. The role focuses on maintaining a high standard of customer experience and supporting Keepmoat’s 5-star service reputation.

You will manage documentation, ensure timely CRM updates, and collaborate with stakeholders to resolve queries and drive customer satisfaction.