Customer Care Co-ordinator

Keepmoat Limited; Cambuslang; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Company Pension Scheme

Cycle to Work Scheme

Life Assurance

Health Assessments

Employee Assistance Programme

Volunteering Day and Payroll Giving

Discount on Keepmoat home

Development opportunities

Job summary

Keepmoat Limited is seeking a customer care professional to provide a proactive after-sales service, liaising with customers, contractors and site teams. The role focuses on maintaining a high standard of customer experience and supporting Keepmoat’s 5-star service reputation.

You will manage documentation, ensure timely CRM updates, and collaborate with stakeholders to resolve queries and drive customer satisfaction.

Qualifications

• Customer care experience, ideally in housebuilding/construction.
• Strong organisational and planning abilities.
• Excellent communication with diverse stakeholders.

Responsibilities

• Liaise with customers, contractors, site teams to ensure effective after-sales/maintenance responses.
• Ensure materials and labour are available before works.
• Contact customers post-completion to confirm satisfaction.
• Produce all relevant customer care documentation accurately and promptly.
• Update the CRM system timely to maintain data accuracy.

Skills

Customer Care

Organisational Skills

Planning Skills

Stakeholder Communication

Tools

CRM software

Job description

Great homes start with great people. At Keepmoat our purpose is clear, we create communities and transform lives. Every year we build thousands of high-quality homes that help more people and families find a place to call their own.

As we continue to grow, we’re looking for talented people who want to do meaningful work, develop their careers and help shape the future of housebuilding.

The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site, and management teams whilst maintaining effective working relationships. The successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions maintain our 5-star builder status and a leader in Customer Service in the homebuilding industry.

The duties of the role include (but are not limited to);

• Liaise with all customers and sub-contractors, site managers, etc. to establish an excellent after sales/maintenance response to all complaints / queries
• Ensure all materials and labour required are available prior to starting works
• Ensure the customer care / after sales image by personally contacting customers after legal completion to ensure the customer is happy and satisfied
• Produce all relevant documentation relating to customer care accurately and in a timely manner
• Take responsibility for updating the CRM system in a timely and efficient manner to ensure accuracy of customer database

HS&S Responsibilities

To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.

Skills, Experience and Qualifications

We are looking for someone who embodies our Keepmoat values; a straightforward and friendly team player who has Customer Care experience, who is creative and used to using their organisational and planning skills within a Customer Care environment. They will be passionate about providing the highest quality customer care, and a collaborative team player, with experience communicating with different stakeholders.

Experience within a similar role in the housebuilding/construction industry would be beneficial but is not essential.

Why work for us?

• Competitive rates of pay
• Smart Holidays
• Company Pension Scheme
• Cycle to Work Scheme
• 5% discount on a Keepmoat home
• Exclusive offers and discounts
• Life Assurance and Health Assessments
• Employee Assistance Programme
• Volunteering Day and Payroll Giving
• Development opportunities to progress your career

Our values

Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement.

• Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It’s about being respectful and working in a transparent and honest way.
• Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible.
• Passionate - We care about what we do. We put pride and energy into delivering results. It’s important to us to do a good job.
• Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don’t offer a one size fits all solution; we are flexible and will tailor our services to our customers’ needs.

At Keepmoat, we believe that diversity makes us stronger. We are committed to creating an environment where colleagues feel they belong. We recognise the importance of building a workforce that reflects the diverse communities we serve.

We welcome applications from all suitably qualified candidates and are dedicated to ensuring our recruitment process is fair, accessible and free from discrimination. We are all about creating an inclusive workplace where everyone feels respected, valued and empowered.

The Waterfront, Lakeside Boulevard, Doncaster DN4 5PL