3rd Line Technical Support Engineer

Nine Twenty Recruitment; Glasgow; On-site; GBP 35,000 - 55,000; Full time

Job summary

A managed service provider in Glasgow is seeking a Senior IT Support Engineer to resolve complex IT challenges as the final point of technical escalation. Ideal candidates will have significant experience in IT support, a deep understanding of Windows Server, and the ability to mentor junior staff, while also working in a dynamic technology services team.

Qualifications

• 5+ years experience in senior technical support or 3rd line support.
• Proficient in Windows Server 2016-2022, Active Directory, and virtualization technologies.

Responsibilities

• Serve as technical escalation point for critical IT issues.
• Maintain and optimise IT infrastructure including cloud environments and networking.
• Mentor junior engineers and ensure service desk ticket resolution.

Skills

Windows Server

Active Directory

Networking

Virtualization

Scripting

Education

5 years in Senior Technical Support role

Tools

VMware

Hyper-V

PowerShell

Job description

Nine Twenty Recruitment provided pay range

This range is provided by Nine Twenty Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Nine Twenty Recruitment

Connecting Top Talent with Tech Companies Across the UK | Driving Growth Through Strategic Hiring

Location: Glasgow

Nine Twenty Technology are delighted to be partnering with a managed service provider who are responsible for delivering cutting-edge technology solutions that empower organisations to thrive in a connected and secure digital world. Their focus includes modern workplace services, cloud enablement, and cybersecurity — all supported by strong partnerships with technology leaders such as Microsoft.

Role Overview:

They're seeking a skilled and experienced Senior IT Support Engineer to join a dynamic technology services team. As the final point of technical escalation, you’ll play a crucial role in resolving complex IT challenges, supporting a wide range of infrastructure, cloud, and networking systems. This is an opportunity to bring deep technical knowledge, mentor junior engineers, and make a meaningful impact in a fast-paced managed services environment.

Key Responsibilities:

• Serve as the highest technical escalation point for critical IT issues, delivering expert-level troubleshooting and solutions.
• Maintain, support, and optimise infrastructure, including Windows Server, virtualization platforms, networking, and cloud environments.
• Collaborate closely with 1st and 2nd line support teams, offering mentorship and knowledge sharing.
• Ensure the timely and efficient resolution of service desk tickets, with a focus on root cause analysis and continuous improvement.
• Contribute to the enhancement of service delivery by staying current with evolving technologies and industry best practices.

Core Requirements:

• At least 5 years of experience in a 3rd line support or senior technical support role, ideally within a Managed Service Provider (MSP).
• Strong proficiency in:
• Windows Server (2016–2022), Active Directory, Group Policy, DNS, DHCP
• Virtualization: VMware and/or Hyper-V
• Networking: TCP/IP, VPNs, VLANs, firewalls, DNS, DHCP, Wi-Fi security, SD-WAN
• Scripting: PowerShell (required), Bash/Python (desirable)

Desirable Certifications:

• Cisco: CCNA, CCNP (Enterprise or Security)
• CompTIA: Network+, Security+, Cloud+

Ideal Candidate Profile:

• A technical leader with a proactive and analytical mindset.
• Calm under pressure, with a strong ability to prioritise and resolve complex issues quickly.
• Excellent communication skills, comfortable explaining technical concepts to non-technical stakeholders.
• Strong documentation habits and a focus on continuous service improvement.
• Passion for mentoring and developing less experienced team members.
• Committed to staying ahead of technology trends and driving innovation.

To be considered for this opportunity please apply today or call Sophie for more information.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Information Services and Strategic Management Services

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