3rd Line Support / Project Engineer

JR United Kingdom; Doncaster; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in Managed Service Provision is seeking a skilled 3rd Line Support Engineer to join their dynamic team. The ideal candidate will work on exciting projects, resolve complex technical issues, and collaborate within a supportive environment dedicated to professional development. If you have a passion for cutting-edge technology and a desire to advance your career, this opportunity is for you.

Qualifications

• Experience with technologies like Azure, Office 365 and Networking is crucial.
• Strong incident resolution skills for technical support.
• Passion for working in a Managed Service Provider environment.

Responsibilities

• Resolve technical issues as a final point of escalation.
• Manage Office 365 deployments and system updates.
• Collaborate with the team on larger projects.

Skills

Azure

Office 365

Windows

Intune

Entra ID

Networking

Cybersecurity

Job description

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Client:

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

Doncaster, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

• Are you an exceptional 3rd line support engineer eager to get heavily involved with projects in a dynamic, growing team?
• Do you want to advance your career with cutting-edge technology within the MSP space?
• Are you looking to work in a company that values collaboration, offers flexibility, and invests in your professional development?

You will work with a fast-growing Managed Service Provider as a final point of technical escalation in their support team. The role involves BAU activities, projects, and offers clear progression opportunities. The company has a strong leadership team and fosters a family-like culture, valuing its employees.

Primary Responsibilities:

• Technologies: Experience with Azure, Office 365, Windows, Intune, Entra ID, Networking, Cybersecurity
• Incident Resolution: Resolve technical issues escalated from 2nd line support.
• Project Rollouts: Manage deployments such as Office 365 migrations.
• System Maintenance: Perform updates, troubleshoot network issues, and apply patches.
• User Support: Assist staff with hardware, software, or internet problems.
• Team Collaboration: Support the wider 3rd line team and contribute to larger projects.
• Documentation: Record issues, solutions, and system changes accurately.

We seek an impressive 3rd Line Support Engineer passionate about excelling in the MSP space with the latest technology.