3rd Line Support / Project Engineer

JR United Kingdom; Cheltenham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading Managed Service Provider in the UK is looking for an exceptional 3rd Line Support Engineer to join their dynamic team. In this role, you'll tackle technical challenges, support your colleagues, and engage in exciting projects using cutting-edge technology. With ample opportunities for advancement and a culture that prioritizes collaboration and professional development, this position is a fantastic opportunity for those eager to excel in the IT sector.

Qualifications

• Experience with technologies such as Azure, Windows, and Cybersecurity.
• Ability to resolve technical issues and assist users effectively.
• Passion for working in the MSP industry.

Responsibilities

• Address technical issues escalated from 2nd line support.
• Implement complete 365 migrations and maintain systems.
• Log issues and document solutions and changes.

Skills

Incident Resolution

User Support

Team Collaboration

System Maintenance

Technical Documentation

Tools

Azure

Windows

Intune

Entra ID

Networking

Cybersecurity

Job description

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Client:

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

• Are you an exceptional 3rd line support engineer eager to get heavily involved in projects within a dynamic, growing team?
• Are you looking to advance your career with cutting-edge technology in the MSP space?
• Do you want to work with a company that values collaboration, offers flexibility, and invests in your professional growth?

You will be working with a fast-growing Managed Service Provider, supporting their support team as a technical escalation point. The role involves BAU activities, projects, and offers unlimited progression opportunities. The company provides a clear career roadmap, outstanding leadership, and fosters a family-like culture that values its employees.

Primary Responsibilities:

• Technologies: Experience with Azure, 365, Windows, Intune, Entra ID, Networking, Cybersecurity
• Incident Resolution: Addressing technical issues escalated from 2nd line support
• Project Rollouts: Implementing projects such as complete 365 migrations
• System Maintenance: Performing updates, troubleshooting network issues, applying patches
• User Support: Assisting staff with hardware, software, or internet problems
• Team Collaboration: Supporting the wider 3rd line support team with complex issues and projects
• Documentation: Logging issues, solutions, and system changes

We seek an impressive 3rd Line Support Engineer passionate about excelling in the MSP industry using the latest technology.