3rd Line Engineer

James Adams; Birmingham; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Opportunity for growth

Hybrid working: 3 days per week in the office

Diverse projects across client base

Job summary

A managed service provider based in Birmingham is hiring a 3rd Line Engineer to resolve complex technical issues and lead client projects. The ideal candidate will have substantial experience in IT support, excellent communication skills, and a methodical approach to problem-solving. This role offers hybrid working arrangements and opportunities for career growth within a supportive team of professionals.

Qualifications

• Proven experience in a 3rd line or senior technical support role.
• Strong problem-solving skills with a methodical approach to complex issues.
• Excellent communication skills for liaising with both technical teams and clients.

Responsibilities

• Act as the primary escalation point for complex technical issues from the 2nd line team.
• Conduct in-depth technical investigations and implement sophisticated solutions.
• Lead and participate in client-facing projects and infrastructure implementations.
• Provide technical mentorship and guidance to junior engineers.

Skills

Problem-solving skills

Technical support experience

Communication skills

Experience in IT projects

Job description

Base pay range

Direct message the job poster from James Adams

About The Team

I'm working with a rapidly growing MSP with a thriving service desk team of 45 professionals. As they continue to expand, they're looking for an experienced 3rd Line Engineer to join their technical team and take ownership of their most complex challenges.

The Role

As the 3rd Line Engineer, you'll be the technical expert and escalation point for the 2nd line team. This is a varied role where you'll split your time between resolving complex technical issues and delivering exciting client projects.

Key Responsibilities

• Act as the primary escalation point for complex technical issues from the 2nd line team
• Conduct in-depth technical investigations and implement sophisticated solutions
• Lead and participate in client-facing projects and infrastructure implementations
• Provide technical mentorship and guidance to junior engineers

What We're Looking For

• Proven experience in a 3rd line or senior technical support role
• Strong problem-solving skills with a methodical approach to complex issues
• Excellent communication skills for liaising with both technical teams and clients
• Experience working on IT projects and infrastructure deployments
• Ability to work independently and manage multiple priorities

What They Offer

• Hybrid working: 3 days per week in our Birmingham office
• Opportunity to grow with a rapidly expanding MSP
• Work on diverse projects across our client base
• Be part of a supportive 45-strong service desk team