3rd Line Network and Security Engineer

Softcat plc; Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Join a vibrant and innovative company as a 3rd Line Network and Security Engineer. This role offers the opportunity to work in a supportive team dedicated to providing exceptional customer service. You'll be involved in troubleshooting complex technical issues, implementing configuration changes, and sharing knowledge through training sessions. Enjoy flexible working patterns, including hybrid options, while contributing to a culture that values individuality and diverse perspectives. This is a fantastic chance to grow your career in a dynamic environment that encourages personal and professional development.

Benefits

Pension

Share incentive plan

Life Assurance

Extra holiday on birthday

Incentive trips worldwide

Technology vouchers

Activity passes

Restaurant discounts

Partner/family benefits

Maternity, Paternity, and Adoption support

Qualifications

• Experience in troubleshooting and resolving technical issues.
• Motivation to learn and share knowledge with the team.

Responsibilities

• Troubleshoot and resolve technical issues for customers.
• Design and implement configuration changes for managed customers.
• Manage ticket updates with customers and vendors until resolution.

Skills

Cisco certification - CCNA

Cisco certification - CCNP

Technical skills with Palo Alto

Technical skills with Fortinet

Technical skills with Juniper

Technical skills with Aruba

Technical skills with F5

Clear communication skills

Time management skills

Ability to work under pressure

Job description

Would you like to work in a supportive, collaborative, and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Network and Security team

Consisting entirely of 3rd line engineers, the Network support team is committed to providing excellent customer service and aims to be a gold standard in technical resolution.

Success. The Softcat Way.

Softcat is a £1 billion+ technology solutions business and a trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we provide our technical teams with the tools and support to make exciting things happen. This is where you can achieve more for your career.

PLEASE NOTE

This role is a step towards enabling 24x7 3rd line support for our customers. Initially, you will work early and late shifts on rotation: 7am – 3:30pm and 2:30pm – 10pm, Wednesday to Sunday. There is potential to transition to a 4-day shift pattern at the end of the contract, rotating between day and night shifts, with each shift lasting 12 hours.

As a 3rd Line Network and Security Engineer, your responsibilities will include:

1. Troubleshooting and resolving technical issues for our managed and support customers.
2. Designing and implementing configuration changes requested by managed customers.
3. Managing ticket updates with all customers, third parties, and vendors until resolution.
4. Providing training and knowledge sharing through documentation and team whiteboard sessions.
5. Authoring network health checks for customers, including configuration best practices, capacity management, and lifecycle recommendations.

We'd love you to have:

• Clear and effective communication skills, both written and verbal.
• Motivation to learn and share your knowledge.
• Cisco certification – CCNA with experience as a minimum; CCNP preferred.
• Strong technical skills with other key vendors – Palo Alto, Fortinet, Juniper, Aruba, F5, all advantageous.
• The ability to manage yourself effectively under pressure.
• Good time management skills and the ability to thrive in a fast-paced environment to meet SLAs.

Work in a way that works for you

We recognize that everyone is different, and the way in which people want to work and perform at their best varies. In this role, we offer flexible working patterns:

• Hybrid working – 2 days in the office and 3 days working from home.
• Flexible hours – adjusting start and finish times during the day.
• Flexibility around school pick-up and drop-offs.

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realize your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

To become part of our success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments needed during our recruitment process or for any mitigating circumstances you wish us to consider. Any information shared will be treated confidentially.

Learn more about life at Softcat and our commitment to diversity and inclusion at jobs.softcat.com/jobs/our-culture/.

Location: Fieldhouse Lane, Marlow, Buckinghamshire, United Kingdom, SL7 1LW

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We offer a competitive salary and benefits package, along with opportunities to grow, flourish, and achieve great things. Our benefits include:

Pension

Share incentive plan

Life Assurance

Holiday

Two extra days holiday on your birthday and at Christmas.

Trips

Opportunity to qualify for director-hosted (often Michelin-starred) lunches and incentive trips worldwide.

Vouchers

Technology vouchers, activity passes, restaurant discounts.

Partner/family benefits

Option to add your partner/family to some benefits, with access to Perklife, our portal for perks and flexible benefits.

Maternity, Paternity, and Adoption support