Senior IT Specialist

JR United Kingdom; Manchester; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company in the gaming industry as a Senior IT Support Specialist. In this role, you'll provide top-notch technical support to a global user base while working in a high-tech creative office in Manchester. You'll collaborate with international teams, tackle complex IT issues, and mentor junior staff. Enjoy a vibrant work environment with fantastic perks, including health plans, corporate gym rates, and exciting office events. If you're passionate about technology and ready for a fresh challenge, this is the opportunity for you!

Benefits

20 days holiday plus bank holidays

Health & Wellbeing plans

Corporate Gym rates

Cycle to work scheme

Annual performance and pay reviews

Certificate funding

Opportunity to travel overseas

Creative work environment

Office perks including discounts

Free kitchen and coffee shop

Qualifications

• 3+ years of IT Support experience, especially in a 3rd Line role.
• Excellent troubleshooting skills and ability to manage escalations.

Responsibilities

• Provide exceptional technical support to over 1,000 global staff.
• Collaborate with international teams to ensure seamless IT operations.

Skills

IT Support

Networking

Troubleshooting

Communication Skills

Mentoring

AV Hardware Knowledge

Tools

Firewalls

Switches

VPN Protocols

Infrastructure Management Tools

Job description

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Location: Manchester City Centre (On-site)

Are you an experienced IT Support Specialist ready to take your career to the next level? This is a rare opportunity to join a world-leading client within the gaming industry, working from their state-of-the-art, high-tech creative office space in the heart of Manchester.

As a Senior Engineer, you’ll play a key role in delivering exceptional technical support to a global user base of over 1,000 staff. You’ll be collaborating closely with international teams to maintain high standards and ensure seamless IT operations.

• 20 days holiday, plus bank holidays (3 extra days off aligned globally)
• Health & Wellbeing plans including life insurance, dental and eyecare etc
• Corporate Gym rates, cycle to work scheme
• Annual performance and pay reviews
• Certificate funding to grow your experience
• Opportunity to travel to their overseas offices
• A high-tech forward-thinking, creative work environment
• Work with passionate, expert-level team working on cutting-edge projects
• Office perks including discounts, party events, free kitchen, coffee shop & baked goods, movie screenings as well as onsite pool tables, arcade machines etc.

What we’re looking for:

• A seasoned IT Support professional (3rd Line) with the ability to solve and manage network and infrastructure issues
• Ability to solve complex escalations / major incidents
• A generalist of IT, someone who is happy working all levels of support (1st to 3rd Line)
• Willingness and flexibility to travel internationally as part of the role
• Experience supporting and mentoring junior team members, leading by example
• Excellent troubleshooting and communication skills
• A passion for technology and a proactive, solution-oriented mindset
• Previous experience working within the gaming industry would be highly desired!

Technical abilities:

• AV Hardware knowledge/installs
• Networking issues/connectivity – Firewalls, Routing, Switches etc
• VPN protocols
• Infrastructure management (servers, migrations, installations)

If you're driven, technically sharp, and looking for a fresh challenge in a global, fast-paced environment — please apply for immediate consideration.