3rd Line IT Support Engineer – Windows, VMware & Cloud

Langland Consultants; St Asaph; On-site; GBP 33,300 - 40,700; Full time

Benefits offered by this job

Pension

Profit Share Bonus Scheme

Child Vouchers Scheme

Free parking

Free Drinks and Snacks

24 days holiday plus free ½ day in December

Job summary

A successful organisation in North Wales is seeking a 3rd Line Support Engineer to tackle various technical challenges. Ideal candidates will have a strong background in Microsoft technologies including Windows Server, Office 365, and VMWare. This role involves resolving escalated issues and working directly on IT projects, ensuring efficient solutions across their service range. Competitive salary up to £37k plus benefits including a pension and profit-sharing bonus. Opportunity for training and professional certifications included.

Qualifications

• Exposure to LAN/WAN, Windows Server 2008/2012.
• Good level of understanding of VMWare.
• Experience in hardware support and configuration.

Responsibilities

• Support multi-site customers resolve IT queries.
• Take ownership of escalated issues and resolve within SLA.
• Provide technical solutions for various IT projects.

Skills

Customer service ethos

Broad technical skillset

Networking

VMWare

Windows Server

Office 365

Tools

Windows 7 to 10

MS CRM

SAN

Job description

A successful organisation in North Wales is seeking a 3rd Line Support Engineer to tackle various technical challenges. Ideal candidates will have a strong background in Microsoft technologies including Windows Server, Office 365, and VMWare. This role involves resolving escalated issues and working directly on IT projects, ensuring efficient solutions across their service range. Competitive salary up to £37k plus benefits including a pension and profit-sharing bonus. Opportunity for training and professional certifications included.