3rd Line Support Engineer

Langland Consultants; St Asaph; On-site; GBP 33,300 - 40,700; Full time

Benefits offered by this job

Pension

Profit Share Bonus Scheme

Child Vouchers Scheme

Free parking

Free Drinks and Snacks

24 days holiday plus free ½ day in December

Job summary

A successful organisation in North Wales is seeking a 3rd Line Support Engineer to tackle various technical challenges. Ideal candidates will have a strong background in Microsoft technologies including Windows Server, Office 365, and VMWare. This role involves resolving escalated issues and working directly on IT projects, ensuring efficient solutions across their service range. Competitive salary up to £37k plus benefits including a pension and profit-sharing bonus. Opportunity for training and professional certifications included.

Qualifications

• Exposure to LAN/WAN, Windows Server 2008/2012.
• Good level of understanding of VMWare.
• Experience in hardware support and configuration.

Responsibilities

• Support multi-site customers resolve IT queries.
• Take ownership of escalated issues and resolve within SLA.
• Provide technical solutions for various IT projects.

Skills

Customer service ethos

Broad technical skillset

Networking

VMWare

Windows Server

Office 365

Tools

Windows 7 to 10

MS CRM

SAN

Job description

3 rd Line Support Engineer to £37k + bens

Are you a 3 rd Line Support Engineer who likes to face different daily challenges? Do you have a broad technical skillset but looking to be re-trained in new technologies and looking for a new challenge? Do you have a strong background in working with Microsoft Products including Windows Server, Wins v7 to v10, Cloud technology, Office 365, VMware, Networking ?

Are you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies?

About the company:

Do you want to be part of a successful organisation, who are a global leader and provide products across North West, North Wales & Europe? They have a new role within their team for a 3 rd LineEngineer / Analyst with a strong background working with Microsoft technologies. They are committed to providing products of the future, andinvesting in their staff, with training courses available to gain professional certifications, and offer an excellent employee benefits package.

About the role:

The Infrastructure Engineer/ Analyst role will be office based in their North Wales office (Deeside), working as part of a small team, provide effective solutions to escalated technical issues, and provide a high level of technical expertise to the business. You will provide technical solutions ensuring effective working across the full range of services provided by the business, and liaise with 3 rd parties, ensuring IT queries are resolved.

The role will involve working with technologies such as Networking, Virtualisation (VMWare), SAN, Cloud, Windows Server, AD, Exchange, Office365

Key Responsibilities:

• Support of multi-site customers resolving varied IT queries
• Take ownership of escalated issues as 3 rd line support and resolving any queries within SLA
• Resolution of configuration and deployment issues, ensuring management of core IT issues
• Work directly with customers on various IT Projects
• Ensure that 3 rd party applications are installed and run efficiently across all platforms
• Maintain and develop good working relationships with colleagues, other departmental members and suppliers, and third parties
• High level support of Wins 7 to 10, MS CRM, Cloud -Office 365, VMWare technology
• Any other related duties as required by the business, including analysis and advising on best practice.
• Some support and configuration of firewalls, Web and mobile applications, work with Cisco Networking

Essential Technical Skills:

Candidates must have some exposure to most of the technologies listed below:

• LAN / WAN, AD, Windows 7 to 10,
• MS CRM
• VMWare – good level of understanding
• Office 365
• Windows Server 2008, 2012
• Networking
• Hardware support and configuration

Benefits (Negotiable)

• Basic salary of up to £37k on offer
• Pension
• Profit Share Bonus Scheme
• Child Vouchers Scheme
• Free parking
• Free Drinks and Snacks
• 24 days hols and free ½ day in December

Candidates will have a strong customer service ethos and passion for resolving queries to a high stand within SLA’s. Candidates will have a broad technical skillset and be keen to look at learning new technologies including working with Cloud technologies. The 3 rd Line Engineer role offers the change to work with a broad set of technologies besides Microsoft technologies and gain certifications ( paid for by company)

If you are keen to join progressive company, gain exposure to a diverse array of technologies, and gain some internal training and development please apply. You will be given the opportunity to learn and progress within the organisation. and make an impact with their technical environment.

Langland Consultants acts as an Employment Agency /Business with regards to this vacancy. As an Equal Opportunities employer, Langland Consultants welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.

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