2nd Line Support Technician

TieTalent; Carlisle; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated 2nd Line Support Technician to join their dynamic team in Carlisle. This full-time role involves providing both onsite and remote support, ensuring client satisfaction through strong relationship management. The ideal candidate will thrive in a busy environment, with opportunities for client site visits and hands-on technical installations. If you have a passion for technology and excellent interpersonal skills, this position offers a chance to make a significant impact within a growing organization.

Qualifications

• Experience in a 2nd line support role is essential.
• Strong relationship building skills are crucial for client interactions.

Responsibilities

• Install printers, Wi-Fi, and cables at client sites.
• Provide onsite and remote support via tickets and phone calls.

Skills

2nd Line Support

Relationship Building

Cyber Security

MSP Experience

Job description

We are working with a busy and growing organisation to support with the recruitment of a 2nd line Support Technician on a full time permanent basis. This role is based in their Carlisle office 5 days per week with client site visits required (pool car provided)

Key Responsibilities for the 2nd Line Support Technician:

• Visiting client sites to install printers, Wi-Fi and cables
• Onsite and remote 2nd line support via both tickets and phone calls
• Building strong relationships clients, becoming main point of contact for support queries

Key Skills for the 2nd Line Support Technician:

• Experience within an MSP or Cyber Security environment is preferable
• Previous experience at 2nd line level- Strong relationship building skills