IT Support Technician

TN United Kingdom; Carlisle; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an experienced IT Support Technician to join their team in Carlisle. This role involves providing end-user support, managing incidents, and maintaining IT infrastructure. The ideal candidate will have a solid background in Windows Operating Systems, Active Directory, and PC hardware support. You will be tasked with troubleshooting issues, deploying hardware, and ensuring smooth operation of business applications. Join a dynamic team in a company recognized for its leadership in Finished Vehicle Logistics, where your contributions will enhance operational efficiency and user satisfaction.

Qualifications

• 3+ years in a similar IT support role.
• Good knowledge of Windows OS and Active Directory management.

Responsibilities

• Provide end-user support and maintain IT infrastructure.
• Troubleshoot network and EDI communication problems.

Skills

Windows Operating Systems

PC Hardware Support

Active Directory Management

Group Policy Management

Microsoft Office Applications

Problem-Solving Skills

Basic Networking Concepts

Tools

VMWare vSphere

Microsoft Exchange

Job description

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IT Support Technician required. My client is a globally recognised as a market leader in Finished Vehicle Logistics. They have been established for over 30 years. They are now looking for an experienced IT Support Technician to join the team based in Carlisle . The successful candidate will be primarily responsible for providing end-user support and maintaining IT infrastructure, managing incidents, and investigations of network and EDI communication problems. This role is also required to provide user support for Microsoft Office Applications & Business Applications.

Position Overview

• Responding to support incidents and requests via phone, email or face to face
• Ensure all incidents and requests are managed and updated in the service desk tool
• Troubleshoot and maintain all aspects of PC hardware, servers, peripherals and applications
• Deploy PC Hardware, servers, peripherals and maintain infrastructure records
• Manage and support the telephone system and smartphones
• Troubleshoot and resolve network and EDI communication problems
• Support Business & Desktop Applications
• Perform daily infrastructure checks
• Manage Windows Active Directory, Group Policies, and Microsoft Exchange
• Apply OS and application upgrades, updates and fixes
• Maintain internal documentation and knowledgebase articles
• Patching & managing user access rights and security

Position Requirements

• At-least 3 years in a similar role
• Good knowledge of Windows Operating Systems
• Fundamental support knowledge of PC hardware, servers and peripherals
• Active Directory and Group Policy Management Experience
• Desktop Deployment & Microsoft Exchange knowledge
• Exposure to VMWare vSphere
• Knowledge of Android and IOS Smartphones / ActiveSync
• Microsoft Office Applications; Excel, Word, Outlook & Power point
• Understanding of basic networking concepts
• Good communication & problem-solving skills

Position Remuneration

• Monday to Friday