2nd Line Support Engineer | Hybrid IT & Customer Champion

Razorblue Group; Thornaby-on-Tees; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Base salary £29,500

Hybrid working

25 days holidays

Birthday off

Referral scheme £2,000

Private Health Insurance

EV/Car scheme

Job summary

Razorblue Group in the United Kingdom is seeking a 2nd Line Support Engineer to join our tech team. You will diagnose and resolve complex IT issues, providing remote and onsite support while maintaining SLAs and delivering high-end user experiences.

You’ll mentor junior engineers, share knowledge, and help shape continuous improvements in a fast-moving MSP environment. A strong customer focus and fluent English are essential.

Qualifications

• Strong communication and customer-facing skills required.
• Experience in corporate or MSP tech environments preferred.
• Administering Microsoft AD, Exchange, and Office 365.
• Industry certifications (CompTIA, Apprenticeship or higher) are a plus.

Responsibilities

• Provide remote technical support for complex cases and meet SLAs.
• Perform onsite troubleshooting at client facilities as needed.
• Coach and mentor junior engineers and share knowledge.
• Act as point of contact in Team Leader's absence.

Skills

Communication

Customer service

Remote support

On-site support

Troubleshooting

Windows support

Networking basics

AD/Office 365

Azure AD Sync

Veeam backup

Azure AD Connect

English fluency

Driving licence

Education

CompTIA

Apprenticeship or higher education

Degree desirable

Tools

Active Directory

Exchange Server

Office 365

Group Policy

Azure AD Sync

Azure AD Connect

Veeam Backup & Replication

Job description

Razorblue Group in the United Kingdom is seeking a 2nd Line Support Engineer to join our tech team. You will diagnose and resolve complex IT issues, providing remote and onsite support while maintaining SLAs and delivering high-end user experiences.

You’ll mentor junior engineers, share knowledge, and help shape continuous improvements in a fast-moving MSP environment. A strong customer focus and fluent English are essential.