2nd Line Support Engineer

iO Associates - UK/EU; Manchester; On-site; GBP 30,000; Full time

Job summary

An established technology services provider is seeking a dedicated 2nd Line Support Engineer to join their vibrant team in Manchester. This full-time role offers the chance to work closely with clients, providing hands-on support with hardware installation and troubleshooting a variety of technical issues, including Microsoft 365 and networking. The company prides itself on maintaining a collaborative and supportive environment, ensuring high-quality service delivery. If you're passionate about technology and enjoy a dynamic work atmosphere, this opportunity is perfect for you.

Qualifications

• Experience in a 2nd Line Support role with a focus on customer service.
• Strong troubleshooting skills in networking and hardware.

Responsibilities

• Install and configure hardware at client sites.
• Handle Microsoft 365 support issues and provide remote troubleshooting.

Skills

2nd Line Support Experience

Networking Knowledge

Microsoft 365 Support

Customer Service

Tools

Microsoft 365

Telephony Systems

CCTV Systems

Job description

Direct message the job poster from iO Associates - UK/EU

Lead Senior Consultant - Delivery at iO Associates/PRG

2nd Line Support Engineer - Up to £30,000 + Benefits
Location: Manchester (with travel to Stoke 2-3 times a week, expensed)
Office: 4 days per week | Full-Time | Permanent

Are you an experienced 2nd Line Support Engineer who enjoys variety, being hands-on with tech, and providing great customer support without climbing the ladder into 3rd Line or beyond? This might just be the opportunity for you.

iO Associates is working with a well-established and growing technology services provider that supports a diverse range of clients. With a friendly, collaborative environment and a strong emphasis on delivering high-quality service, they're looking for someone confident, dependable, and enthusiastic to join their close-knit support team.

What You'll Be Doing:

• Visiting client sites to install and configure hardware (laptops, printers, firewalls, etc.)
• Handling Microsoft 365 support issues (email, Teams, SharePoint, etc.)
• Delivering remote support and troubleshooting network/firewall issues
• Supporting telephony systems and CCTV setups
• Maintaining high levels of customer service while balancing hands-on technical tasks

What We're Looking For:

• Solid, mature experience in a 2nd Line Support role
• Strong networking knowledge and troubleshooting abilities
• Comfortable working both on-site and remotely
• UK driving licence and willingness to travel regularly to Stoke (expenses covered)

Ready to bring your energy and experience to a tech-savvy team that values stability and quality? Apply today!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Internet