Technical Support Engineer

JR United Kingdom; Rotherham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is on the lookout for a Technical Support Engineer to join their dynamic team. This role offers an exciting opportunity to work hands-on with both hardware and software platforms, providing critical support and administration to end users. As part of a forward-thinking team, you will contribute to rapid growth by diagnosing and troubleshooting technical issues, setting up networks, and managing IT support calls. If you're a motivated individual with a passion for technology and a desire to make a significant impact, this position could be your next great challenge.

Qualifications

• Experience in diagnosing and troubleshooting software and hardware problems.
• Ability to configure IT systems and handle support calls.

Responsibilities

• Build, deploy, and maintain servers and complex platforms.
• Handle IT support calls and manage tickets effectively.

Skills

Diagnosing software issues

Troubleshooting hardware problems

Configuring IT systems

Resolving support calls

Setting up networks and cabling

Creating virtual machines

Tools

Windows

Linux

Internal ticketing system

Job description

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Are you a enthusiastic and motivated support professional ready for your next challenge? My client is seeking a Technical Support Engineer to join their dynamic team. You will work as part of a skilled support and helpdesk team, providing all levels of support, administration, and customer service to end users. This represents a chance to gain hands on experience working across both hardware and software platforms. You will be part of a forward-thinking team driving rapid growth where your skills and ambition will make a real impact.

The ideal applicant is someone who has experience across a range of tasks such as configuring IT systems, resolving support calls, dealing with technical issues, and setting up networks and cabling. You’ll be able to research and identify solutions to software and hardware issues on client and internal platforms, including server maintenance and storage technologies via an internal ticketing system. If you are a dedicated and highly motivated individual with a passion and desire to contribute to rapid growth, we would love to hear from you!

Duties:

• Expertise in diagnosing and troubleshooting software and hardware problems.

• Build, deploy, and maintain servers and complex platforms.

• Hardware installs and cable management

• Dealing with IT support calls and handling tickets

• An ability to create virtual machines

• Installing servers, firewalls and software

• Windows/Linux installs, configuration, and administration