Second Line Support Engineer

JR United Kingdom; Bradford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated 1st/2nd Line Engineer to join their dynamic team in Bradford. This role involves providing essential support to both internal and external customers, ensuring smooth operations across IT systems. You will collaborate with various technical teams, manage account access, and deliver comprehensive IT support. With a hybrid working model, you’ll enjoy flexibility while contributing to a forward-thinking organization. If you are passionate about technology and eager to make an impact, this opportunity is perfect for you.

Qualifications

• Experience in M365 and O365 administration is essential.
• Knowledge of ITIL practices and networking is required.

Responsibilities

• Provide 1st/2nd line support for internal and external customers.
• Log and process support calls, meeting SLA targets.

Skills

M365 Administration

O365

IP Telephone Systems

Networking

Mac OS

Windows Desktop

Anti-virus and Drive Encryption

ITIL

Job description

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Lorien is working with a leading services organisation based in Bradford, currently seeking a 1st/2nd Line Engineer to support their internal and external customers.

You will collaborate with other technical teams (Infrastructure, Security, and Software Development) to assist with account creation and access management across Group IT Systems.

Responsibilities:

• Provide 1st/2nd line support
• Provision new laptops for new starters and coordinate with HR for inductions
• Log and process support calls and requests, meeting SLA targets
• Deliver comprehensive IT systems support
• Create and maintain key documentation
• Perform trend analysis of Service Desk software and generate reports

Skills:

• M365 Administration
• O365
• IP Telephone Systems
• Networking
• Mac OS and Windows Desktop
• Anti-virus and Drive Encryption (ESET, transitioning to MS Defender)
• ITIL

This role is based on a hybrid working model, with 3 days in the office and 2 days remote per week.

Note: This client does not offer sponsorship; candidates must reside locally to the Bradford office.