2nd Line Support Analyst - Bradford - MSP - Loads of Project work

Interface Recruitment; Bradford; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Sponsorship for certifications

Job summary

Interface Recruitment in Bradford is seeking a 2nd Line Support Analyst to join a growing MSP. You will deliver service delivery, maintenance, and technical support for telecoms products, while pursuing recognized certifications through company incentives.

The role offers exposure to connectivity, telephony, mobile management, and network configurations within a busy support environment.

Qualifications

• Experience in telecoms with PBX configuration and maintenance.
• Experience in connectivity and network installations.
• Willingness to pursue industry certifications through company sponsorship.

Responsibilities

• Deploy and maintain services for new and existing clients.
• Handle connectivity installs including leased lines and broadband setups.
• Configure and maintain telephony systems (soft PBX).
• Manage mobile devices and associated security settings.
• Provide second-line support for telecoms products and services.

Skills

Telecoms engineering

PBX configuration

Customer support

Network troubleshooting

Tools

Draytek

8x8 Work

Gamma Horizon

Microsoft 365 Mobility and Security

MS-101

Job description

2nd Line Support Analyst – Bradford – MSP – Loads of Project work

We are working with an innovative Managed Services Company who supply Connectivity as a Service (CaaS) solutions to businesses in all over the UK. They provide a wide range of IT, Connectivity, Telephony & Mobile Solutions all from one supplier, with one helpdesk and one monthly bill.

They are going from strength to strength in terms of client acquisitions which brings a new and exciting opportunity for a support engineer.

The Role & Opportunity

In this role you will provide service delivery, maintenance, and technical support to their telecom’s products, whilst becoming a certified specialist (via financial training incentives) able to stamp your authority on the role and contribute to the ongoing growth of telecoms engineering team.

This is a great opportunity to join an ambitious, growing business with the potential to expand your knowledge and further your tech career. As the team grows you will be able to grow your knowledge and career with a range of financial incentive policies in place linked to industry recognized certification

The Candidate

The ideal candidate for this position will be telecoms engineer who is able to demonstrate a level of competence in Telephony, PBX configuration & Maintenance that’s looking to make a name for themselves in a growing Managed Service environment.

Main Duties

• Deploying & maintaining new & existing clients services
• Connectivity – leased line and broadband installs including network and router config.
• Telephony - soft PBX system configuration and maintenance
• Mobile – device management set up and maintenance
• Second support for all the above telecoms products and services

Qualifications & Training Available

(Full sponsorship provided to study for and gain any of the below not already held)

• Connectivity – Draytek Certified Network Administrator – Desirable
• Telephony – 8x8 Work – Administration and Configuration - Desirable
• Telephony – Gamma – Horizon Technical Accreditation - Desirable
• Mobile – Microsoft MS-101 Microsoft 365 Mobility and Security – Desirable

This is an amazing opportunity for a Telecoms experience with experience and potential to join a company that will help develop their skills and progress their careers. For more information and a full job spec please get in touch or send an up-to-date CV.