2nd Line Support Analyst

Jago Consultants; Ipswich; On-site; GBP 30,000 - 40,000; Full time

Job summary

Une entreprise experte en support informatique recherche un Technicien Support de 2ème ligne pour rejoindre son équipe à Ipswich. Ce poste offre l'opportunité de travailler sur des infrastructures clientes variées et de progresser vers un rôle de 3ème ligne. Le candidat idéal aura une forte capacité à résoudre des problèmes techniques et possédera un permis de conduire UK en raison de visites régulières sur site.

Qualifications

• Expérience préalable dans un poste technique de 2ème ligne.
• Permis de conduire UK requis.
• Capacité à résoudre des problèmes dans un environnement technique.

Responsibilities

• Résoudre et répondre aux escalades d'assistance IT de 2ème ligne via Zendesk.
• Travailler avec le Directeur Technique et les équipes de 1ère & 3ème ligne.
• Implémenter des solutions pour améliorer l'état IT des clients.

Skills

Problem Solving

Strong Communication

Customer Service Skills

Education

IT related A level, NVQ, BTEC or Degree

Job description

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2nd Line Support Technician required. My client are experts in corporate IT Support, providing managed IT services to small and medium sized businesses throughout the East of England and Greater London. They specialise in providing first class service on a full range of practical IT solutions in a clear and precise way.

They are now looking for an experienced 2nd Line Support Technician to join their team based in Ipswich. The successful candidate must have a full UK driving license as you will need to complete regular site visits for customers.

This is a great opportunity to hone and develop your IT skills. If you have a thirst or knowledge, then the sky is your limit for your professional and personal growth. You will have the opportunity to work on various client infrastructures and networks, and progress into a 3rd line role.

Position Overview

• Troubleshoot and respond to 2nd line IT Support escalations via the Zendesk
• Work with the Technical Director, Service Manager and 1st & 3rd Line Teams
• Implement solutions to improve the IT estate of our clients
• Implement solutions for internal projects to help us deliver super service
• Continuously improve knowledge and understanding across the various software & hardware technologies supported by the team.
• Travel to customer sites when required.
• Configure and resolve issues with O365, Windows computers, Servers and MACs.

Position Requirements

• Prior experience with a 2nd Line Technical position
• Full UK driving license
• IT related A level, NVQ, Btec or Degree – Beneficial
• Ability to problem solve within a technical environment
• Strong communication and customer service skills

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Created on 22/06/2025 by TN United Kingdom