2Nd Line Network Support

Jago Consultants; Worthing; Vor Ort; GBP 24.000 - 28.000; Vollzeit

Benefits dieser Stelle

Pension Scheme

Private Medical

25 Days Holiday

Zusammenfassung

Jago Consultants is seeking a Technical Network Consultant to install, support and maintain hosted telephony systems and enterprise networks. The role covers Avaya IP Office, WAN/LAN infrastructure, cable installations, and remote/on-site customer support.

Responsibilities include configuring SIP services, routers, and connectivity while managing Active Directory and Office 365 accounts. Travel to client sites is required; a company vehicle is provided where applicable.

Qualifikationen

• Experience with hosted telephony and IP Office.
• Knowledge of Office 365 installations and migrations.
• Strong understanding of LAN/WAN, switching, routing, SIP trunks.
• Experience with Active Directory and Exchange for customers.
• Proficient in Microsoft Office applications.
• Excellent customer service and time-management skills.

Aufgaben

• Install, support and maintain hosted & Avaya IP Office, hosted telephony, LAN/WAN equipment.
• Design, install and maintain CAT5e, CAT6, and Cw1308 cable schemes
• Provide support on connectivity including PSTN, ISDN, SIP, ADSL, FTTC and Leased Lines
• Installation/configuration and fault finding of SIP services
• Configuration and maintenance for routers
• Provide Telephone/Remote and On-Site support for customer devices and related software, network servers, and storage
• Creating, amending and administering Active Directory/MS Exchange and Office 365 accounts for customers

Kenntnisse

Telephony knowledge

Office 365 installations

Networking (LAN/WAN)

SIP trunks

Active Directory/Exchange

Microsoft Office

Customer service

Time management

Jobbeschreibung

Our client is an established and successful IT MSP / hosted Telephony Provider. They are looking to recruit an experienced, Technical Network Consultant to join their business.

Key Responsibilities

• Install, support and maintain hosted & Avaya IP Office, hosted telephony, LAN/WAN equipment.
• Design, install, test and maintenance of CAT5e, CAT6, and Cw1308 cable schemes
• Provide support on connectivity including PSTN, ISDN, SIP, ADSL, FTTC and Leased Lines
• Installation/configuration and fault finding of SIP services
• Configuration and maintenance for routers
• Providing Telephone/Remote and On-Site support & installation for customer devices and related software, network servers, and storage
• Providing Support for Windows 7/8/10, Server 2008//2012/2016, SBS 2008 and SBS 2011, Mac OS, Android and IOS
• Diagnosing and resolving issues with Remote Desktop Servers, Folder Redirection and Remote Applications
• Responsible for managing own workload and to ensure tickets can be progressed correctly, referring to our Service Desk Manager if required
• Creating, amending and administering Active Directory/MS Exchange and Office 365 accounts for customers

  Skills and experience required:

  • The ideal candidate will have knowledge of telephony and the technology market
  • Knowledge of Microsoft Office 365 Installations and Migrations.
  • Good understanding of networks, WAN, LAN, switching, routing security and SIP trunks
  • Experience of engineering activity with telephone systems, IT networking and IP Addresses.
  • IT skills including experience with Microsoft Excel, Word and Outlook.
  • High level of customer service with exceptional telephone manner
  • Ability to work in a fast-paced environment
  • Excellent planning and organisational skills with the ability to prioritise, manage time effectively and work to tight deadlines
  • A flexible and positive approach toward problem solving.

The role is office based with field-based customers. You must be prepared to travel for business, a company vehicle is provided for on-site visits.

Hours:

Monday to Friday 40 Hours per week

Salary:

£24,000 to £28,000 (depending on experience)
25 Days holiday, plus Bank Holidays
Pension Scheme
Private Medical