2nd Line IT Technician — MSP Support (Cambridge)

SoCode Recruitment; Cambridge; On-site; GBP 25,000 - 32,000; Full time

Job summary

SoCode Recruitment is assisting an established MSP to hire an IT Technician in Cambridge, UK. You will deliver high-quality IT support, diagnose issues, and contribute to maintaining client IT infrastructure for smooth operations.

Ideal candidates bring experience with Microsoft 365, Windows Server, and 2nd line support, paired with strong problem‑solving skills and a client‑facing mindset.

Qualifications

• Experience as IT Technician in MSP or service desk.
• Proficient with Microsoft 365 administration.
• Strong troubleshooting and client satisfaction focus.

Responsibilities

• Provide technical support and issue resolution for clients.
• 365 Administration and Windows Server troubleshooting.
• 2nd line support and ticket triage.

Skills

IT support

Microsoft 365 administration

Windows Server

Client facing

2nd line support

Job description

SoCode Recruitment is assisting an established MSP to hire an IT Technician in Cambridge, UK. You will deliver high-quality IT support, diagnose issues, and contribute to maintaining client IT infrastructure for smooth operations.

Ideal candidates bring experience with Microsoft 365, Windows Server, and 2nd line support, paired with strong problem‑solving skills and a client‑facing mindset.