1st/2nd Line IT Technician FTC

Flood Re Limited; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Flood Re Limited is seeking a motivated 1st / 2nd Line IT Technician to join their dynamic IT team. This role focuses on supporting and maintaining cloud infrastructure while enhancing the end user experience. The ideal candidate will engage with senior leaders and collaborate with external vendors, gaining valuable experience in a supportive environment.

Qualifications

• Interest in technology and people-oriented support.
• Knowledge of first line technical support skills.
• Experience with O365 user setup and security.

Responsibilities

• Monitoring, supporting, and maintaining infrastructure and end user estate.
• Providing first and second line support to users.
• Administering and supporting O365, Azure, and other SaaS platforms.

Skills

Technical Support

Communication

Cloud Technologies

Tools

O365

Azure

Active Directory

Jira

Job description

A motivated and enthusiastic 1st / 2nd Line IT Technician to join our dynamic IT team. This position is designed for individuals passionate about cloud technologies and end-user support, eager to learn and grow. As an 1st / 2nd Line IT Technician, you will assist in supporting and maintaining cloud infrastructure and enhancing the end-user experience, gaining hands-on skills with cutting-edge technologies.

You will play a key role in shaping how end-user support is delivered to the business, with significant exposure to senior leaders, including Executive Committee members.

Responsibilities of the 1st / 2nd Line IT Technician include:

1. Monitoring and maintaining Flood Re’s infrastructure and end-user systems
2. Providing first and second-line support to users, remotely or at offices
3. Assisting in overseeing the organisation’s Cyber Security threat detection and countermeasures platform
4. Supporting and administering O365, Azure, and other SaaS platforms
5. Managing the Jira support ticket platform, ensuring SLAs and timely responses
6. Collaborating with managed service providers to meet SLAs and support needs
7. Liaising with external technology providers to ensure timely support
8. Managing user and device onboarding and offboarding processes
9. Configuring laptops and hardware devices
10. Maintaining hardware and software inventories
11. Monitoring and troubleshooting meeting room AV equipment
12. Continuously improving support processes and tools

Proactive engagement with vendor partners includes:

1. Defining and enforcing SLAs and governance controls
2. Ensuring data support landscape is well-documented and controlled
3. Working with partners on innovative solutions for organisational challenges
4. Implementing and governing security controls with vendors

Stakeholder management involves:

1. Engaging with executive, board, and other internal stakeholders
2. Collaborating across IT, Actuarial, Finance, Risk, Legal, Internal Audit, and Change Management teams
3. Managing relationships with external vendors and infrastructure providers

Knowledge & Experience

• Interest in technology and people-oriented support
• Knowledge of first-line technical support
• Experience with O365 user setup & security
• Understanding of Exchange email configuration and security
• Familiarity with Active Directory and Group Policy
• Strong communication skills for engaging stakeholders at all levels
• Ability to convey technical and strategic information effectively
• Commitment to staying current with technological trends and best practices
• Experience in the insurance or financial services sector is not required

Download the full job description and apply below:

Flood Re is a pioneering collaboration between government and the insurance industry, making flood cover more affordable in household policies.

You’ll join a talented team working towards an important social purpose.

Learn more about our roles, culture, and benefits here.