2nd Line IT Support & Systems Engineer - Education

Interface Recruitment; Leeds; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Free Parking

28 days holiday

Sick Pay

Wellness days

Perk Box

EAP

Training & development

Job summary

Interface Recruitment partners with a Bradford education academy to recruit a 2nd Line IT Support / Systems Engineer. You will provide on-site desktop and systems support for staff and students, troubleshoot PCs, printers, and classroom AV, and maintain the academy’s LAN/WLAN and network services.

You’ll also support software used in teaching and administration, manage user accounts in a Microsoft environment, and guide non-technical users with clear, friendly advice.

Qualifications

• Previous experience in a service desk or technical support environment.
• Strong knowledge of desktop hardware, Windows OS, and Microsoft 365.
• Networking knowledge (LAN, WLAN, basic WAN principles).
• Ability to support remote users via VPN platforms.
• Excellent communication skills – patient, approachable, and clear

Responsibilities

• Provide on-site desktop and systems support for staff and students
• Troubleshoot and resolve complex technical issues across PCs, laptops, printers, and classroom AV equipment
• Maintain and monitor the academy’s LAN, WLAN, and network services
• Support software applications used in teaching and administration
• Manage user accounts, permissions, and group policies in a Microsoft environment
• Provide friendly, clear technical guidance to non-technical users
• Assist with the rollout of new hardware, systems, and upgrades

Skills

Service desk experience

Windows OS

Microsoft 365

Networking (LAN/WLAN)

VPN support

Communication skills

Tools

VPN platforms

Job description

Interface Recruitment partners with a Bradford education academy to recruit a 2nd Line IT Support / Systems Engineer. You will provide on-site desktop and systems support for staff and students, troubleshoot PCs, printers, and classroom AV, and maintain the academy’s LAN/WLAN and network services.

You’ll also support software used in teaching and administration, manage user accounts in a Microsoft environment, and guide non-technical users with clear, friendly advice.