2nd Line IT Support Engineer - Education

Interface Recruitment; Leeds; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Free Parking

28 days holiday

Sick Pay

Wellness days

Perk Box

EAP

Training & development

Job summary

Interface Recruitment partners with a Bradford education academy to recruit a 2nd Line IT Support / Systems Engineer. You will provide on-site desktop and systems support for staff and students, troubleshoot PCs, printers, and classroom AV, and maintain the academy’s LAN/WLAN and network services.

You’ll also support software used in teaching and administration, manage user accounts in a Microsoft environment, and guide non-technical users with clear, friendly advice.

Qualifications

• Previous experience in a service desk or technical support environment.
• Strong knowledge of desktop hardware, Windows OS, and Microsoft 365.
• Networking knowledge (LAN, WLAN, basic WAN principles).
• Ability to support remote users via VPN platforms.
• Excellent communication skills – patient, approachable, and clear

Responsibilities

• Provide on-site desktop and systems support for staff and students
• Troubleshoot and resolve complex technical issues across PCs, laptops, printers, and classroom AV equipment
• Maintain and monitor the academy’s LAN, WLAN, and network services
• Support software applications used in teaching and administration
• Manage user accounts, permissions, and group policies in a Microsoft environment
• Provide friendly, clear technical guidance to non-technical users
• Assist with the rollout of new hardware, systems, and upgrades

Skills

Service desk experience

Windows OS

Microsoft 365

Networking (LAN/WLAN)

VPN support

Communication skills

Tools

VPN platforms

Job description

MS Desktop / Networking / Application Support

Additional Benefits

Free Parking

Region

West Yorkshire

Description

Role: 2nd Line IT Support / Systems Engineer - Education Sector
Location: Bradford (Fully Site-Based)
Salary: £24,000 - £33,000 (Depending on experience & qualifications)
Hours: Full-Time

Why Join?

You'll be supporting the IT heartbeat of a thriving education academy – ensuring teachers, students, and staff can learn, teach, and work without a hitch. From troubleshooting classroom PCs to maintaining the academy’s core systems, you'll be the go-to technical problem-solver on site.

This isn't just a desk job – it's about keeping technology running in an environment where it truly makes a difference.

28 days' holiday (inclusive of statutory holidays)

Company Sick Pay Scheme

Additional Wellness Days for work-life balance (up to 4 extra days per year)

Access to Perk Box - discounts & free perks across hundreds of brands

Employee Assistance Program (EAP) for wellbeing and support

Free onsite parking

Ongoing training & development opportunities

About the Organisation

Our client is a trusted name in education and beyond. They design and maintain everything from full-campus wireless networks to robust security systems, ensuring learning environments are secure, connected, and future-ready.

The Role - What You'll Do

As a 2nd Line IT Support / Systems Engineer for the academy, you will:

Provide on-site desktop and systems support for staff and students

Troubleshoot and resolve complex technical issues across PCs, laptops, printers, and classroom AV equipment

Maintain and monitor the academy’s LAN, WLAN, and network services

Support software applications used in teaching and administration

Manage user accounts, permissions, and group policies in a Microsoft environment

Provide friendly, clear technical guidance to non-technical users

Assist with the rollout of new hardware, systems, and upgrades

What We're Looking For

Previous experience in a service desk or technical support environment

Strong knowledge of desktop hardware, Windows OS, and Microsoft 365

Networking knowledge (LAN, WLAN, basic WAN principles)

Ability to support remote users via VPN platforms

Excellent communication skills – patient, approachable, and clear

Nice to Have (But Not Essential)

This is your chance to take on a hands-on IT role where your work directly supports education, learning, and future generations.

Do you have proof of your right to work in the UK?