2nd Line IT Support Analyst — Hybrid, Growth

Sharp Business Systems France; High Wycombe; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

26 days of annual leave

Life insurance

Study support for certifications

Discounted gym membership

Career development pathway

Job summary

Sharp Business Systems France is looking for a 2nd Line Support Analyst to join their team in High Wycombe. This role involves delivering high-quality technical support while managing support tickets and maintaining strong client communication.

Ideal candidates will have at least 2 years of IT support experience and a passion for developing technical skills. Benefits include extensive annual leave and opportunities for career development.

Qualifications

• At least 2 years’ experience in IT support.
• Intermediate knowledge of Microsoft Server and Desktop Operating Systems.
• Basic understanding of backup solutions and antivirus tools.

Responsibilities

• Deliver high quality technical support.
• Manage and resolve support requests promptly.
• Maintain strong communication with clients.

Skills

Client-service mindset

Technical support experience

Communication skills

Problem-solving skills

Tools

Microsoft Server

Microsoft 365

Azure

Networking tools

Remote Monitoring and Management (RMM) tools

Job description

Sharp Business Systems France is looking for a 2nd Line Support Analyst to join their team in High Wycombe. This role involves delivering high-quality technical support while managing support tickets and maintaining strong client communication.

Ideal candidates will have at least 2 years of IT support experience and a passion for developing technical skills. Benefits include extensive annual leave and opportunities for career development.