2nd Line Service Desk Engineer

The JobsBoard; Ashford; On-site; GBP 30,000 - 35,000; Full time

Job summary

The JobsBoard is hiring a 2nd Line Service Desk Engineer in Ashford, Kent. The role is office-based with occasional client-site visits and requires a full driving license. You will troubleshoot Windows desktops, Microsoft 365, AD and Intune, supporting customers across Kent, London and the South East.

We welcome candidates with MSP experience or strong 1st line engineers ready for more responsibility, with opportunities for Microsoft certifications and professional development.

Qualifications

• Experience in IT support or service desk role with ability to troubleshoot beyond basic checks.
• Windows desktop and Microsoft 365 support experience.
• Knowledge of Active Directory, account administration and user permissions; networking fundamentals.

Responsibilities

• Resolve 2nd line IT support incidents remotely and at client sites.
• Troubleshoot Windows desktops, Microsoft 365, user accounts, applications and connectivity problems.
• Support Exchange Online, Microsoft Teams, SharePoint and OneDrive.
• Administer users, groups and permissions in Active Directory and Microsoft Entra ID.
• Assist with device configuration, deployment and management using Microsoft Intune.
• Investigate networking issues: TCP/IP, DNS, DHCP, Wi‑Fi, VPN.
• Manage ticket queue and SLAs.

Skills

IT support experience

Windows desktop support

Microsoft 365 support

Active Directory

Intune

Microsoft Entra ID

Windows Server

PowerShell

Networking fundamentals

Full driving licence

Tools

Intune

Microsoft Entra ID

Exchange Online

Microsoft Teams

Job description

2nd Line Service Desk Engineer

2nd Line Service Desk Engineer Ashford, Kent | £30,000 - £35,000 depending on experience Permanent | Office-based with client site visits | Full driving licence required

We are recruiting a 2nd Line Service Desk Engineer in Ashford on behalf of an established Managed Service Provider supporting businesses across Kent, London and the South East. This opportunity would suit an engineer already working at 2nd line level, or a strong 1st line engineer who is confidently resolving more complex issues and feels ready for greater responsibility. Your practical skills, approach to troubleshooting and ability to support customers matter more than your current job title. Our client provides managed IT support, cloud services, networking and cyber security solutions. You will work with different businesses, users and systems, building your experience beyond a single IT environment. You will also have access to training and development opportunities, including relevant Microsoft certifications, helping you build on your existing knowledge while working alongside experienced engineers.

Responsibilities

• resolving 2nd line IT support incidents remotely and at client sites;
• troubleshooting Windows desktops, Microsoft 365, user accounts, applications and connectivity problems;
• supporting Exchange Online, Microsoft Teams, SharePoint and OneDrive;
• administering users, groups and permissions within Active Directory and Microsoft Entra ID;
• assisting with device configuration, deployment and management using Microsoft Intune;
• investigating networking issues involving TCP/IP, DNS, DHCP, Wi‑Fi and VPN connections;
• and managing your ticket queue, prioritising requests and working within agreed service levels.

Requirements

• You will have experience in an IT support or service desk position, with practical examples of investigating issues beyond basic initial checks.
• We are interested in hearing from candidates with practical Windows desktop and Microsoft 365 support experience, working knowledge of Active Directory, account administration and user permissions, an understanding of networking fundamentals, and a full driving licence with willingness to visit client sites.
• Previous MSP experience would be an advantage.
• Exposure to Intune, Microsoft Entra ID, Windows Server, backup solutions, endpoint security or PowerShell would be useful.

What’s on offer

• a salary of £30,000 - £35,000 depending on experience;
• a permanent position with an established Managed Service Provider;
• a varied combination of service desk support and client‑site work;
• and training and development opportunities, including relevant Microsoft certifications.

You will be based at our client's office in Henwood, Ashford, Kent, with travel to customer sites as required.