2nd Line IT Support Engineer: IAM & Endpoint Expert

Open Cosmos Ltd.; Scarborough; Remote; GBP 42,000 - 62,000; Full time

Job summary

Open Cosmos Ltd. is seeking an IT systems specialist to support our growing team across Windows, Linux, macOS and mobile platforms. You will manage Google Workspace, Entra ID, M365 migration, and device management with Intune/Jamf/MDM, ensuring security and timely patching.

Based in the UK, you will work across locations, meet SLAs, and partner with teams to improve automation, reporting, and IT service delivery.

Qualifications

• Strong troubleshooting across Windows, Linux, macOS, mobile OS and SaaS platforms.
• Experience administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching.
• Familiarity with scripting/automation (PowerShell/Bash).
• Clear communication translating technical concepts for non-technical users.
• Experience with ITSM/ticketing, change control and documentation.

Responsibilities

• Own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks, identity, and collaboration tools.
• Troubleshoot, perform root-cause analysis, and implement corrective and preventative actions.
• Meet SLAs and communicate clearly with users and stakeholders.
• Administer Google Workspace, Entra ID, IAM, MFA and support migration to M365 and Entra ID.
• Manage endpoints using Intune/Jamf/MDM, including software packaging and secure baselines.
• Support LAN/WLAN/VPN/DNS/DHCP/firewall changes and monitoring; liaise with providers as needed.
• Manage the full device lifecycle builds, replacements, RMAs and onboarding/offboarding.
• Contribute to deployments and upgrades (office builds, Wi‑Fi refresh, EDR rollouts, migrations).
• Improve automation, self‑service, reporting and monitoring through scripting and tooling.
• Champion security best practice across patching, hardening, device compliance, and access controls.

Skills

Troubleshooting

M365 Administration

Entra ID / IAM

MFA/SSO

EDR/AV

Scripting (PowerShell/Bash)

ITSM/Change control

Communication skills

Tools

Google Workspace

Intune

Jamf

MDM

M365

Active Directory

Job description

Open Cosmos Ltd. is seeking an IT systems specialist to support our growing team across Windows, Linux, macOS and mobile platforms. You will manage Google Workspace, Entra ID, M365 migration, and device management with Intune/Jamf/MDM, ensuring security and timely patching.

Based in the UK, you will work across locations, meet SLAs, and partner with teams to improve automation, reporting, and IT service delivery.