2nd-Line IT Support Engineer (Enterprise & Matchday)

Global Sports Jobs Limited; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

Global Sports Jobs Limited is seeking a Technical Support Engineer to provide second-line IT support for in-house systems at Stamford Bridge. You will handle end-user devices, MS 365, telephony, networking and desktops, with matchday shifts on a rota basis.

The role requires ITIL familiarity, strong troubleshooting across Windows/macOS/iOS and Windows Server, plus experience with Azure, GPO and Intune. DBS check may be required.

Qualifications

• ITIL Foundation qualification with hands-on tech support experience.
• 2+ years in a technical Technology Support role.
• Experience with Microsoft 365, Azure RBAC, and Intune.
• Experience with GPO, PowerShell, Windows/macOS/iOS, and Windows Server.
• VIP and stakeholder management experience desirable.

Responsibilities

• Provide 2nd line IT support for in-house systems, including end-user devices and networks.
• Log, categorise and resolve incidents in Sunrise per SLA expectations.
• Maintain asset registry and documentation on SharePoint.
• Support matchday technology across venues, with on-call rota.
• Collaborate with third-party vendors and internal teams on projects.

Skills

ITIL Foundation

2nd-line troubleshooting

Azure administration

Group Policy (GPO)

PowerShell

Windows 10/11

macOS

iOS

Windows Server 2008/2012/2016

Microsoft 365 / Intune

VMware

Networking/Wi-Fi/Telephony

VIP support

Matchday tech support

Education

ITIL Foundation certification

Tools

Sunrise ServiceDesk

SharePoint

Intune/Company Portal

VMware

Job description

Global Sports Jobs Limited is seeking a Technical Support Engineer to provide second-line IT support for in-house systems at Stamford Bridge. You will handle end-user devices, MS 365, telephony, networking and desktops, with matchday shifts on a rota basis.

The role requires ITIL familiarity, strong troubleshooting across Windows/macOS/iOS and Windows Server, plus experience with Azure, GPO and Intune. DBS check may be required.