2nd Line IT Support Engineer - Stamford

Recruitment Co.; Newark on Trent; On-site; GBP 35,000 - 38,000; Full time

Job summary

Recruitment Co. is seeking an experienced IT Support Engineer (2nd line) to join a professional services organisation in Stamford, Lincolnshire, with travel to other sites and driving requirement.

You will support users across multiple offices, managing devices, troubleshooting issues and contributing to infrastructure projects, Microsoft 365 administration and endpoint management.

Qualifications

• Experience in a IT Support Engineer, 2nd Line/Service Desk role.
• Strong experience with Windows 11 and Microsoft desktop environments.
• Solid knowledge of Microsoft 365 administration.

Responsibilities

• Provide 1st and 2nd line IT support to users across multiple offices.
• Log, triage, resolve and elevate IT support tickets.
• Support users remotely and on site with hardware, software, connectivity and account issues.
• Build, configure, deploy and manage laptops, desktops, mobile devices and peripherals.
• Support Active Directory, Microsoft 365, Exchange Online, Teams, SharePoint and OneDrive.
• Assist with Intune endpoint management, device provisioning and configuration.
• Support Windows Server, Hyper‑V, Group Policy and general infrastructure tasks.
• Troubleshoot networking issues, including TCP/IP, switches, VLANs, firewalls and wireless connectivity.
• Support legal and business applications, including installation, configuration and troubleshooting.
• Assist with patching, software updates, endpoint security and backup checks.
• Support IT projects, including hardware refreshes, system upgrades, migrations, and office moves.
• Maintain IT documentation, user guides and knowledge base content.

Skills

2nd Line Support

IT Support

Windows 11

Microsoft 365

Active Directory

Intune

Azure

Networking

Troubleshooting

Helpdesk

Tools

Microsoft Teams

SharePoint

Job description

£35,000 - £38,000 DOE with exceptional range of benefits

Location: Stamford, Lincolnshire with travel to other sites

Are you an experienced IT Support Engineer looking for a varied, hands-on role where you can support users, manage devices, troubleshoot technical issues and get involved in wider infrastructure and Microsoft 365 work?

We are recruiting for a proactive 2nd Line IT Support Engineer to join a professional services organisation based in Newark, Nottinghamshire. This is an excellent opportunity for someone with strong 1st and 2nd line support experience who enjoys solving problems, supporting colleagues and taking ownership of IT issues from start to finish.

This role would suit someone with experience in Microsoft 365, Windows 11, Active Directory, Exchange Online, Intune, Azure, networking, device builds and remote support. You will support users across multiple offices, so a full UK driving licence and access to your own vehicle are essential.

The Role

As IT Support Engineer, you will provide day-to-day technical support across the business, covering hardware, software, accounts, connectivity, devices and key business applications.

You will be involved in a mix of helpdesk support, remote troubleshooting, on-site support, device deployment, Microsoft 365 administration, infrastructure support and project work.

Key Responsibilities

• Provide 1st and 2nd line IT support to users across multiple offices.
• Log, triage, resolve and elevate IT support tickets.
• Support users remotely and on site with hardware, software, connectivity and account issues.
• Build, configure, deploy and manage laptops, desktops, mobile devices and peripherals.
• Support Active Directory, Microsoft 365, Exchange Online, Teams, SharePoint and OneDrive.
• Assist with Intune endpoint management, device provisioning and configuration.
• Support Windows Server, Hyper‑V, Group Policy and general infrastructure tasks.
• Troubleshoot networking issues, including TCP/IP, switches, VLANs, firewalls and wireless connectivity.
• Support legal and business applications, including installation, configuration and troubleshooting.
• Assist with patching, software updates, endpoint security and backup checks.
• Support IT projects, including hardware refreshes, system upgrades, migrations, and office moves.
• Maintain IT documentation, user guides and knowledge base content.

Skills and Experience Required

• Previous experience in an IT Support Engineer, 2nd Line Support Engineer, IT Technician or Service Desk Engineer role.
• Strong experience supporting Windows 11 and Microsoft desktop environments.
• Good knowledge of Microsoft 365 administration.
• Experience with Active Directory, Group Policy, Exchange Online, Teams, SharePoint and OneDrive.
• Exposure to Microsoft Intune, Azure or endpoint management.
• Understanding of networking fundamentals, including TCP/IP, switches, VLANs, firewalls and Wi‑Fi.
• Confident using helpdesk / ticketing systems and remote support tools.
• Strong troubleshooting ability across hardware, software, connectivity and user account issues.
• Excellent communication skills and a helpful, user-focused approach.
• Full UK driving licence and access to your own vehicle

About You

You will be organised, approachable and confident dealing with users at all levels. You will enjoy problem-solving, taking ownership and balancing day-to-day support tickets with wider project and infrastructure work.

This is not a basic first-line role. It would suit someone who is comfortable with user support but also wants exposure to Microsoft 365, Intune, infrastructure, networking and multi-site IT operations.

Why Apply?

• Salary of £35,000 - £38,000 DOE.
• Varied 2nd line IT support role with real responsibility.
• Exposure to Microsoft 365, Intune, Azure, networking and infrastructure.
• Professional services environment with long-term stability.
• Opportunity to support multiple sites and develop broader technical skills.
• Monday to Friday working hours.

SEO Keywords

IT Support Engineer, 2nd Line Support Engineer, IT Technician, Service Desk Engineer, Desktop Support Engineer, Technical Support Engineer, Microsoft 365, Office 365, Active Directory, Exchange Online, Intune, Azure, Windows 11, Windows Server, Hyper‑V, Group Policy, Networking, TCP/IP, VLANs, Firewalls, Newark, Nottinghamshire, Lincolnshire, Legal IT, Professional Services IT.