Second Line Support Engineer

Apache Associates; Bromsgrove; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Apache Associates in the United Kingdom is seeking an experienced 2nd Line Support Engineer to join our dynamic MSP team, providing technical support to a global client base in a fast-paced environment. This role offers a hybrid working arrangement, with office presence required 3 days per week.

You will work with Microsoft technologies including Intune, AD, Windows Server, Exchange Online, Azure Virtual Desktop, and security updates, with opportunities to grow in cloud and security domains.

Qualifications

• Experience in a 2nd Line Support role.
• Strong knowledge of Windows Server and AD.
• Experience with Intune, Exchange Online and Azure Virtual Desktop is a plus.

Responsibilities

• Provide outstanding client support using Intune, AD, Windows Server, Group Policy, Exchange Online, Entra DS and RDS/AVD.
• Investigate and resolve security alerts.
• Review, install and test security and application updates to improve client environments.
• Maintain regular client communication via email, Teams and service desk tools.
• Respond to monitoring alerts for Azure IaaS/PaaS/SaaS and Microsoft 365 services.
• Collaborate with clients and internal teams to implement tailored migrations and solutions.

Skills

2nd Line Support

Windows Server

Active Directory

Azure

Intune

PowerShell

Security

MSP experience

Tools

Azure AD

Job description

Our client is looking for an experienced 2nd Line Support Engineer to join their dynamic team and provide technical support to their global client base. This is an exciting opportunity for an engineer with a strong foundation in traditional Microsoft technologies, to develop their skills. You will be working in a fast-paced MSP environment, supporting a diverse range of customers. You will have the opportunity of flexible hybrid working.

Responsibilities:

• Provide outstanding support for clients, working with Intune, AD, Windows Server, Group Policy, Exchange Online, Entra DS and Remote Desktop Services/Azure Virtual Desktop
• Investigate and resolve security alerts
• Improve customer environments by reviewing, installing, testing security and application updates
• Maintaining regular communication with clients via email, teams meetings and service desk tools
• Responding to monitoring alerts for network connectivity, Microsoft Azure IaaS/PaaS/SaaS services and Microsoft 365 services
• Collaborate with clients and internal teams to implement migrations and deliver solutions which are tailored to client requirements

Skills:

• Proven experience within a 2nd Line Support Engineer role
• Strong experience in Microsoft windows server solutions, including remote desktop services, AD, Group policy, Powershell scripting (such as Bash, Python etc)
• Understanding of IT security practices and tools
• Active Microsoft Azure and 365 certification are desirable
• Previous experience working for an MSP would be ideal
• Excellent problem-solving skills
• Strong communication skills with clients and ability to collaborate with team members
• Passionate about learning new skills in cloud computing, Microsoft solutions , IT security

This is a fantastic opportunity to take the next step in your IT career. You will be part of a supportive and dynamic team. If you are an experienced 2nd Line Support Engineer, looking for a role to broaden your technical expertise and build a career in cloud and security, we’d love to hear from you. This role is office based 3 days per week.

Due to number of applications, we can only respond to candidates with matching skills and experience.