2Nd Line Support Engineer

YourRecruit; Redhill; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Free parking

Generous annual leave

Gym membership

Pension

Excellent training

Childcare vouchers

Job summary

YourRecruit Ltd is seeking a capable 2nd Line IT Support Technician in Redhill to join a busy IT team. You will support staff and students across a modern environment, handling day-to-day issues and wider IT projects.

You will be the escalation point for complex problems, managing Microsoft 365, Intune, AD/Entra ID and Group Policy while contributing to IT projects and maintaining security and documentation.

Qualifications

• 2nd line IT support experience required.
• Strong Microsoft 365 and Intune knowledge.
• Good knowledge of Active Directory, Entra ID and Group Policy.
• Experience with Windows 10/11 and Windows Server.
• Good understanding of TCP/IP, DNS and DHCP.
• Strong troubleshooting and customer service skills.
• Ability to work independently and in a team.
• Desirable: Autopilot, MDM, SCCM, JAMF, Veeam or MIS systems.

Responsibilities

• Providing 2nd Line support and resolving escalated issues.
• Supporting Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive.
• Managing devices using Microsoft Intune and Autopilot.
• Supporting Active Directory, Entra ID and Group Policy.
• Troubleshooting Windows, hardware, software and networking issues.
• Supporting servers, switches, wireless networks and firewalls.
• Installing and configuring laptops, desktops and mobile devices.
• Supporting classroom and AV technology.
• Maintaining IT security and documentation.

Skills

2nd Line Support

Microsoft 365

Intune

Active Directory

Entra ID

Group Policy

Windows 10/11

Windows Server

TCP/IP

DNS/DHCP

Troubleshooting

Customer service

Tools

Autopilot

MDM

SCCM

JAMF

Veeam

VMware

Hyper-V

Job description

2nd Line IT Support Technician

Salary: £34,950.44 per annum

Location: Redhill, with some travel to South Croydon

Hours: Monday to Friday, 8:45am - 5:00pm

• Benefits: Free parking, generous annual leave, gym membership, pension, excellent training, childcare vouchers and more.

DBS: Ideally, you'll hold a DBS on the Update Service. If not, a DBS check will be required before starting.

Ready to take your IT career to the next level?

We're looking for an experienced 2nd Line IT Support Technician to join a busy and supportive IT team. This is a fantastic opportunity for someone who enjoys troubleshooting, working with people and getting involved in both day-to-day support and wider IT projects.

You'll be working across a modern IT environment, supporting Microsoft 365, Intune, Active Directory, Entra ID and wider infrastructure, while providing excellent technical support to staff and students.

The Role:

As the 2nd Line escalation point, you'll take ownership of more complex technical issues and work closely with the wider IT team.

Key responsibilities will include:

• Providing 2nd Line support and resolving escalated technical issues.
• Supporting Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive.
• Managing devices using Microsoft Intune and Autopilot.
• Supporting Active Directory, Entra ID and Group Policy.
• Troubleshooting Windows, hardware, software and networking issues.
• Supporting servers, switches, wireless networks and firewalls.
• Installing and configuring laptops, desktops and mobile devices.
• Supporting classroom and AV technology.
• Maintaining strong IT security, including patching, MFA and endpoint protection.
• Keeping technical documentation and ticketing systems up to date.
• Getting involved in IT projects, upgrades, cloud migrations and cybersecurity improvements.

About You:

We're looking for someone who is technically confident, proactive and genuinely enjoys helping people.

You'll ideally have:

• Previous 2nd Line IT Support experience.
• Strong Microsoft 365 and Intune experience.
• Good knowledge of Active Directory, Entra ID and Group Policy.
• Experience with Windows 10/11 and Windows Server.
• Good understanding of TCP/IP, DNS and DHCP.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• The ability to work independently while also being a strong team player.
• A proactive approach and the confidence to take ownership of issues.

Experience with Autopilot, MDM, SCCM, JAMF, Veeam, VMware/Hyper-V or education-based MIS systems would be advantageous, as would relevant Microsoft, CompTIA or Cisco qualifications.

Why join?

This is a great opportunity to join a supportive team where you'll have access to excellent training and professional development, work with a varied range of technologies and play an important role in keeping the organisation's IT environment running smoothly.

YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.