2nd Line IT Service Desk Site Engineer

FIRSTGROUP PLC; Milnsbridge; On-site; GBP 16,000 - 19,000; Part time

Job summary

2nd Line IT Service Desk Site Engineer role at Blenheim Schools, part of Outcomes First Group, based at a site in Huddersfield. You will provide expert technical support across Windows Server, cloud services, and device management, assisting colleagues and resolving complex issues onsite and remotely.

Key responsibilities include 2nd line incident resolution, access management, and contributing to IT projects.

Qualifications

• Experience in a 2nd Line IT Support, Service Desk or IT Engineer role.
• Strong knowledge of Windows Server, Active Directory, Microsoft 365, Azure AD and Google Workspace.
• Experience supporting cloud technologies, hardware, software and user devices.
• Understanding of networking technologies including Cisco Meraki, LAN/WAN and web filtering.
• Knowledge of IT security, cyber security best practice and compliance.

Responsibilities

• Resolve 2nd line IT incidents, service requests and technical issues.
• Act as escalation point for Service Desk Engineers and support sites across the organisation.
• Manage user accounts, permissions and access across directories and cloud services.
• Support server, network, cloud, telephony and cyber security environments.
• Configure and deploy laptops, tablets, mobile devices, printers and other hardware.
• Manage devices through Intune and Jamf.
• Investigate recurring issues, identify root causes and contribute to service improvements.
• Assist with IT projects, technology rollouts and maintenance of documentation.

Skills

2nd Line IT Support

Service Desk

IT Engineer

Windows Server

Active Directory

Microsoft 365

Azure AD

Google Workspace

Intune / Jamf

Networking

Education

IT-related qualification

Tools

Microsoft Intune

Jamf

Cisco Meraki

Job description

Empowering Every Learner, Inspiring Every Day Job Title: 2nd Line IT Service Desk Site Engineer Location: Huddersfield Grammar, Luck Lane, Huddersfield, HD1 4QX Salary: £17,500 per annum Hours: 18.75 hours per week | Monday to Friday Contract: Permanent | 52 weeks Start: October 2026 UK applicants only. This role does not offer sponsorship.

Role Purpose

We're looking for a 2nd Line IT Service Desk Site Engineer to join our growing IT team, providing expert technical support across a busy and dynamic environment. Based primarily at a site in Huddersfield, you'll play a key role in ensuring systems, devices, networks, and cloud services operate efficiently, helping colleagues stay connected and productive every day. As a 2nd Line IT Service Desk Site Engineer, you'll be responsible for resolving complex technical issues, supporting users both onsite and remotely, and acting as an escalation point for the wider support team. You'll work closely with colleagues across IT to improve services, implement new technologies, and contribute to projects that enhance the user experience. This is an excellent opportunity for someone who thrives in a hands-on support role and wants to further develop their technical expertise while working alongside experienced infrastructure, applications, and service desk professionals.

What you will be doing

• Resolve 2nd line IT incidents, service requests, and technical issues.
• Act as an escalation point for Service Desk Engineers and support sites across the organisation.
• Manage user accounts, permissions, and access across Active Directory, Microsoft 365, Azure AD, and Google Workspace.
• Support server, network, cloud, telephony, and cyber security environments.
• Configure and deploy laptops, tablets, mobile devices, printers, and other hardware.
• Manage devices through Microsoft Intune and/or Jamf.
• Investigate recurring issues, identify root causes, and contribute to service improvements.
• Assist with IT projects, technology rollouts, and maintenance of technical documentation.

What you will bring

• Experienced in a 2nd Line IT Support, Service Desk, or IT Engineer role.
• Strong knowledge of Windows Server, Active Directory, Microsoft 365, Azure AD, and Google Workspace.
• Experience supporting cloud technologies, hardware, software, and user devices.
• Understanding of networking technologies including Cisco Meraki, LAN/WAN, and web filtering.
• Experience with Microsoft Intune and/or Jamf device management.
• Knowledge of IT security, cyber security best practice, and compliance requirements.
• Strong troubleshooting, problem-solving, and organisational skills.
• Excellent communication skills with a customer-focused approach.

About Blenheim Schools

Blenheim Schools is a growing family of innovative, high-quality independent schools committed to enabling outstanding futures for every pupil. Our ethos centres on truly understanding each child, their talents, character and aspirations by providing a personalised, ambitious education that helps every child to thrive.

We deliver a broad, enriching curriculum supported by tailored teaching and exceptional pastoral care. We celebrate individuality, nurture confidence and champion every learner so they can discover their strengths and achieve their potential. Joining Blenheim Schools means becoming part of a collaborative, forward-thinking community that values creativity, inclusion and professional growth. Our teams are united by a shared belief in the power of education to transform lives and by a commitment to delivering outstanding experiences for pupils and families. We are proud to be part of Outcomes First Group, which in 2025 was officially certified as a Great Place to Work for the sixth consecutive year.