Site IT Engineer - 2nd Line Support (School)

Blenheim Schools; Birmingham; On-site; GBP 26,000 - 32,000; Full time

Job summary

Hydesville Tower School is seeking a skilled 2nd Line IT Service Desk Site Engineer to join our IT team at Hydesville Tower School. Based on site, you will provide expert 2nd line support, manage escalations and work closely with security, infrastructure and service desk colleagues to keep systems reliable for staff and students.

You will administer Microsoft 365, Azure AD, Active Directory and Google Workspace, support Windows servers and networking, and contribute to service improvements,

Qualifications

• 3 to 5 years experience in 2nd/3rd line support role within a technical support desk or MSP is required.
• Strong knowledge of Windows Server, Microsoft 365, Azure AD, Active Directory and Google Workspace.
• Experience supporting networking technologies, including Cisco Meraki, Smoothwall and LAN/WAN environments.
• Experience with Intune and/or Jamf device management.
• Strong troubleshooting skills across hardware, software and infrastructure.
• Understanding of IT security, compliance and ITIL best practices.
• Excellent customer service, communication and stakeholder management skills.
• Ability to prioritise workloads, work independently and resolve issues proactively.

Responsibilities

• Providing 2nd line support and resolving technical incidents and service requests
• Acting as a key escalation point for Service Desk engineers and managing site relationships
• Supporting Microsoft 365, Azure AD, Active Directory and Google Workspace environments
• Managing user accounts, permissions, devices and mobile technologies through Intune and Jamf
• Supporting Windows servers, networking infrastructure, connectivity and telephony systems
• Assisting with cyber security incidents, root cause analysis and service improvements
• Installing, configuring and troubleshooting hardware, software and peripherals
• Creating knowledge base documentation and contributing to technology projects and rollouts

Skills

2nd/3rd line support

Windows Server

Microsoft 365

Azure AD

Active Directory

Google Workspace

Intune

Jamf

Networking

IT security

ITIL

Customer service

Stakeholder management

Tools

Cisco Meraki

Smoothwall

LAN/WAN

Job description

Hydesville Tower School is seeking a skilled 2nd Line IT Service Desk Site Engineer to join our IT team at Hydesville Tower School. Based on site, you will provide expert 2nd line support, manage escalations and work closely with security, infrastructure and service desk colleagues to keep systems reliable for staff and students.

You will administer Microsoft 365, Azure AD, Active Directory and Google Workspace, support Windows servers and networking, and contribute to service improvements,