2nd Line IT Engineer — 6-Month Integration Project

Solus Accident Repair Centres Company; Bentfield; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

33 days holiday

Company pension scheme

Bonus opportunity

Aviva Save As You Earn

Job summary

Solus Accident Repair Centres is seeking a proactive 2nd Line IT Engineer for a 6-month fixed-term contract. You will own complex incidents escalated from 1st line and support colleagues and clients across the in-house system and broader IT stack.

Join a collaborative team and contribute to integration work, configuration, and documentation while providing 24/7 on-call support and hands-on technical leadership.

Responsibilities

• Handle incoming calls and tickets day to day.
• Resolve escalated tickets within HaloITSM, our ticketing system.
• Provide advanced troubleshooting across hardware, software and networking issues on a wide range of platforms.
• Support and guide the 1st Line IT Engineers, sharing knowledge and enabling them to succeed.
• Support the starter and leaver process, building and configuring hardware, setting up accounts and managing returns.
• Assist with the installation, configuration and ongoing support of IT systems.
• Provide on-call support on a shift rota, covering P1 incidents 24/7.
• Create and maintain documentation to ensure consistency across the team.
• Be an active member of the Solus Service Desk team, learning and collaborating with others.

Job description

Solus Accident Repair Centres is seeking a proactive 2nd Line IT Engineer for a 6-month fixed-term contract. You will own complex incidents escalated from 1st line and support colleagues and clients across the in-house system and broader IT stack.

Join a collaborative team and contribute to integration work, configuration, and documentation while providing 24/7 on-call support and hands-on technical leadership.