Service Desk IT Support Engineer

Solus Accident Repair Centres; England; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary based on location,

Bonus opportunity linked to individual

Company pension scheme

33 days' holiday (including bank)

Aviva discounts

Save As You Earn scheme

Supportive policies

Wellbeing focus

Job summary

Solus Accident Repair Centres in the United Kingdom is seeking a 1st Line IT Engineer to join our Service Desk, the first point of contact for over 2,500 users across 40+ sites. You will support our in-house Evolve system and work with the IT team to resolve incidents and service requests.

Join a collaborative team using Microsoft 365, Azure, Intune and HaloITSM, with varied work across hardware, software and networking, offering real scope to grow as the Service Desk expands.

Qualifications

• First point of contact for 2,500+ users across 40+ sites using Evolve.
• Experience supporting hardware, software and networking across multiple platforms.

Responsibilities

• Handle incoming calls and tickets day to day.
• Troubleshoot hardware, software and networking issues across a wide range of platforms.
• Log, categorise and prioritise tickets within HaloITSM, our ticketing system.
• Play a key role in onboarding and offboarding, building and configuring hardware, setting up accounts and coordinating deliveries.
• Guide users through fixes, create documentation and help improve our technology and processes.
• Monitor systems and respond to alerts, working closely with the wider IT team to resolve issues quickly.
• Contribute ideas to improve the service desk and share knowledge across the team.

Skills

Microsoft 365

Azure

Intune

HaloITSM

IT support

Evolve

Tools

HaloITSM

Job description

Solus Accident Repair Centres in the United Kingdom is seeking a 1st Line IT Engineer to join our Service Desk, the first point of contact for over 2,500 users across 40+ sites. You will support our in-house Evolve system and work with the IT team to resolve incidents and service requests.

Join a collaborative team using Microsoft 365, Azure, Intune and HaloITSM, with varied work across hardware, software and networking, offering real scope to grow as the Service Desk expands.