2nd Line IT Engineer (6 month fixed term)

Solus Accident Repair Centres; Bishop's Stortford; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Company pension scheme

33 days' holiday

Aviva discounts

Save As You Earn scheme

Parental and carer's leave

Group Income Protection

24/7 GP access

Job summary

Solus Accident Repair Centres is seeking a talented and proactive 2nd Line IT Engineer for a 6-month fixed-term contract in Bishop's Stortford. You will own complex incidents and service requests escalated from 1st line, supporting colleagues and external clients while helping to deliver a large-scale systems integration project.

You’ll join a collaborative IT team, provide advanced troubleshooting across hardware, software and networking, and mentor 1st Line Engineers.

Qualifications

• Experience supporting IT across multiple sites.
• Ability to contribute to large-scale integration projects.
• Proactive problem-solving and strong technical aptitude.
• Willingness to participate in on-call shifts.

Responsibilities

• Take ownership of complex incidents and service requests escalated from 1st line.
• Support colleagues and external clients using HaloITSM.
• Guide and develop 1st Line IT Engineers.
• Assist with hardware setup and account management.
• Install, configure and support IT systems.
• Provide on-call support on a shift rota 24/7.
• Create and maintain documentation.
• Collaborate within the Solus Service Desk team.

Skills

2nd line support

Incident management

Troubleshooting

Mentoring

Tools

HaloITSM

Microsoft 365

Azure

Entra ID

Intune

Meraki

Fortinet

Cisco

Job description

Overview

We are looking for a talented and proactive 2nd Line IT Engineer to join our team on a 6-month fixed-term contract. This is a fantastic opportunity to play a central role in a complex and exciting business integration programme, supporting the merging of systems, processes and technologies across multiple sites.

Working as part of a collaborative IT team, you will provide 2nd line support while helping to deliver critical integration activities, ensuring colleagues experience a seamless transition throughout this significant period of change. You will have the opportunity to work on a variety of technical challenges, contribute to key project milestones and make a lasting impact on the future technology landscape of the business.

This role would suit someone who enjoys a fast-paced environment, thrives on problem-solving, and is excited by the opportunity to be involved in a large-scale integration project with genuine business impact.

Responsibilities

What You'll Be Doing

You’ll take ownership of complex incidents and service requests escalated from 1st line, supporting colleagues and external clients using Evolve, our in-house body shop system. You’ll also support and guide our 1st Line IT Engineers, helping them grow their skills.

What You’ll Get

You’ll join a collaborative team with real influence over how our Service Desk operates, leading on escalations, working hands‑on with Microsoft 365, Azure, Entra ID, Intune and networking kit including Meraki, Fortinet and Cisco, and helping shape our documentation, processes and service as we grow.

• Handle incoming calls and tickets day to day.
• Resolve escalated tickets within HaloITSM, our ticketing system.
• Provide advanced troubleshooting across hardware, software and networking issues on a wide range of platforms.
• Support and guide the 1st Line IT Engineers, sharing knowledge and enabling them to succeed.
• Support the starter and leaver process, building and configuring hardware, setting up accounts and managing returns.
• Assist with the installation, configuration and ongoing support of IT systems.
• Provide on-call support on a shift rota, covering P1 incidents 24/7.
• Create and maintain documentation to ensure consistency across the team.
• Be an active member of the Solus Service Desk team, learning and collaborating with others.

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva's success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer's leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know.