First Line IT Engineer - Service Desk for 2,500+ Users

Solus Accident Repair Centres

Bentfield

On-site

GBP 23,000 - 35,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Bonus opportunity

Company pension scheme

33 days' holiday

Aviva discounts

Job summary

Solus Accident Repair Centres is seeking a 1st Line IT Engineer to join our Service Desk. You will be the first point of contact for 2,500+ users across 40+ sites, resolving incidents and service requests and supporting our in‑house Evolve system.

Join a collaborative team focusing on Microsoft 365, Azure and HaloITSM, with opportunities to expand your skills as the Service Desk grows.

Qualifications

Handle incoming calls and tickets day to day.
Troubleshoot hardware, software and networking issues across a wide range of platforms.
Log, categorise and prioritise tickets within HaloITSM.
Play a key role in onboarding and offboarding, building and configuring hardware, setting up accounts and coordinating deliveries.
Guide users through fixes, create documentation and help improve our technology and processes.
Monitor systems and respond to alerts, working closely with the wider IT team to resolve issues quickly.
Contribute ideas to improve the service desk and share knowledge across the team.

Responsibilities

Handle incoming calls and tickets day to day.
Troubleshoot hardware, software and networking issues across a wide range of platforms.
Log, categorise and prioritise tickets within HaloITSM.
Play a key role in onboarding and offboarding, building and configuring hardware, setting up accounts and coordinating deliveries.
Guide users through fixes, create documentation and help improve our technology and processes.
Monitor systems and respond to alerts, working closely with the wider IT team to resolve issues quickly.
Contribute ideas to improve the service desk and share knowledge across the team.