2nd Line IT Engineer

TN United Kingdom; Hemel Hempstead; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a 2nd Line IT Engineer in a hybrid role that enhances infrastructure and IT systems. This exciting position involves connecting users with outsourced IT partners, performing network maintenance, and providing second-line support. You'll work closely with cross-functional teams, gaining hands-on experience in various IT areas, including cloud concepts and system administration. With a focus on problem-solving and effective communication, you'll play a vital role in ensuring seamless technology experiences for users. This opportunity offers a competitive salary and a range of benefits, making it an ideal choice for IT professionals looking to make a difference.

Benefits

Medical insurance

Dental cover

Pension

Up to 30 days holiday per year

Qualifications

• Hands-on experience across various IT areas.
• Support IT initiatives and projects effectively.

Responsibilities

• Perform routine network maintenance and user account management.
• Provide second-line support and assist with technical issues.
• Monitor hardware/system performance and assist with backups.

Skills

Diagnose technical issues

Communication skills

Problem-solving skills

Organizational skills

Attention to detail

Education

Relevant IT certifications (e.g., CompTIA A+)

Tools

Office 365

Windows

Networking devices (DHCP, Wi-Fi, routers)

Job description

Social network you want to login/join with:

Vacancy: 2nd Line IT Engineer - Hemel Hempstead, Herts - Hybrid working available

Posted on 16/05/2024 | Hemel Hempstead, United Kingdom | See all our current vacancies

About Optoma

Optoma Europe Ltd is a leading specialist provider of award-winning projection and digital display products for various environments. A passionate, customer-focused brand, Optoma products captivate, inspire, and connect people for a better experience.

The Optoma Group has regional headquarters in Europe, the USA, and the Asia Pacific, with well-established channels across three continents, providing reliable and innovative visual solutions worldwide.

We bring people together through captivating visual experiences, serving customers who demand seamless, innovative technology to tell their stories. We make our customers’ dreams possible.

As a global leader in large display technologies, Optoma combines cutting-edge design and engineering to deliver visual display solutions from the home to the office, classroom, and commercial spaces.

Remuneration

Expect a competitive salary, along with benefits such as medical insurance, dental cover, pension, and up to 30 days holiday per year, subject to service requirements.

Job Description

This is an exciting opportunity to join us as we enhance our infrastructure, systems, and processes following the creation of Optoma Holding in the UK. This role connects our users with our outsourced IT partner and the IT systems we deploy, supporting various environments as needed.

Key Responsibilities

1. Perform routine network maintenance, backups, security measures, user account management, and logging.
2. Test and install new software, hardware, and peripherals as appropriate.
3. Provide second-line support.
4. Maintain networks, hardware, and software within your training and competence.
5. Monitor repair logs and coordinate necessary actions.
6. Check and maintain peripheral equipment such as scanners, printers, whiteboards, and projectors.
7. Maintain inventories of equipment.
8. Assist with procurement to ensure value for money.
9. Support teaching and learning through technical assistance, especially during equipment malfunctions.

Candidate Specification

You will work closely with cross-functional teams, supporting IT initiatives and projects, communicating effectively, and contributing to IT infrastructure design, including networks, servers, storage, and cloud environments. This role offers hands-on experience across various IT areas.

Key Skills and Competencies

1. Diagnose technical issues enthusiastically and efficiently.
2. Communicate technical problems clearly to users at all levels.
3. Possess excellent people and communication skills, both spoken and written.
4. Exhibit strong problem-solving skills with a proactive approach.
5. Manage time effectively with excellent organizational skills.
6. Pay attention to detail.
7. Support users with laptop, desktop, and printer issues.
8. Support and administer Office 365.
9. Support networking devices such as DHCP, Wi-Fi, routers, and broadband.
10. Support Windows and desktop software, including Microsoft Office.
11. Have a basic understanding of cloud concepts.
12. Experience in a similar role is preferred.

Essential

• Assist with backups, restores, and disaster recovery.
• Monitor hardware/system performance and tune accordingly.
• Support system/software/user maintenance and documentation.
• Set up administrator and service accounts.
• Install system-wide software.
• Ensure smooth, secure operation of multi-user systems.
• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate or CompTIA A+ are a plus.