2nd Line IT Engineer

In Technology Group; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a fast-growing, award-winning Managed Service Provider as a Level 2/3 IT Engineer and elevate your career in a dynamic team. This role involves tackling complex technical issues across networks and virtual environments, leading project implementations, and mentoring junior engineers. You'll work with cutting-edge technologies in cloud, cybersecurity, and more, ensuring service excellence while enjoying continuous training and clear career progression. If you're a tech-savvy problem solver ready to make an impact, this opportunity is perfect for you.

Qualifications

• 5+ years in an MSP environment with advanced technical support.
• Strong experience with cloud technologies and IT project management.
• Proficient in automation and scripting for efficiency.

Responsibilities

• Provide expert support for complex technical issues across networks.
• Lead escalated tickets and manage IT projects effectively.
• Mentor junior engineers and maintain strong client relationships.

Skills

Technical Support

Cloud Migrations

Network Management

Automation with PowerShell

Client Relationship Management

Education

ITIL Certification

Microsoft Certification (Azure/O365)

CompTIA Certification

Cisco Certification (CCNA)

Tools

Autotask

Salesforce

3CX

PowerShell

Windows Server

Office 365

Azure

Hyper-V

VMware

SonicWall

Job description

This range is provided by In Technology Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from In Technology Group

• Are you a tech-savvy problem solver ready to take your skills to the next level? A fast-growing, award-winning Managed Service Provider (MSP) is seeking a Level 2/3 IT Engineer to join a dynamic, collaborative team delivering cutting-edge IT solutions across cloud, cybersecurity, VoIP, and more.

What You’ll Be Doing:

• Provide expert support for complex technical issues across networks, firewalls, and virtual environments.
• Lead escalated tickets, ensuring fast and effective resolutions.
• Manage and implement IT projects—cloud migrations, infrastructure upgrades, and security improvements.
• Use tools like Autotask, Salesforce, 3CX, and PowerShell to streamline support and automate workflows.
• Support and mentor junior engineers, sharing knowledge and best practices.
• Maintain strong client relationships and exceed service expectations using ITIL principles.
• 5+ years in an MSP environment, handling advanced technical support and project delivery.
• Strong experience with Windows Server, Office 365, Azure, Hyper-V/VMware, and SonicWall/firewalls.
• Proficiency in automation tools like Power Automate and scripting with PowerShell.
• Familiarity with billing and workflow setups in Autotask and Salesforce is a big plus.
• Relevant certifications: ITIL, Microsoft (Azure/O365), CompTIA, Cisco (CCNA) preferred.
• Work on impactful, diverse projects across industries.
• Continuous training and certification support.
• Clear career progression in a supportive, innovative MSP environment.
• Help shape processes and drive service excellence with automation and smart tech.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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