2Nd Line Infrastructure Engineer

ARM; Burghill; Hybrid; GBP 40,000 - 64,000; Full time

Job summary

ARM is seeking an experienced 2nd Line Infrastructure Engineer to join our Herefordshire-based Operational Support team. The role blends ongoing operational support with project work, offering exposure to a broad range of technologies in a customer-facing environment.

You will contribute to incident resolution, BAU and project activities, participate in an on-call rota, and help create robust documentation while working both remotely and on-site in the UK.

Qualifications

• Experience in 2nd line infrastructure support across multiple technologies.
• Strong knowledge of Windows Server and Linux administration.
• Experience with on-call support and incident resolution.

Responsibilities

• Providing 2nd line infrastructure support across a range of technologies.
• Troubleshooting and resolving complex technical incidents through to customer satisfaction.
• Supporting BAU operations and project activities.
• Providing remote and on-site technical support.
• Participating in an out-of-hours on-call support rota.
• Contributing to technical documentation.
• Supporting project deliverables and ensuring milestones, KPIs and SLAs.
• Working autonomously while taking ownership of assigned technical activities.
• Communicating effectively with customers, colleagues and wider technical teams.

Skills

2nd line support

Windows Server

Linux administration

Networking

PowerShell

Tools

VMware

Hyper-V

Active Directory

DNS

Job description

We are seeking an experienced 2nd Line Infrastructure Engineer to join a growing Operational Support team in Herefordshire.

This is an excellent opportunity for an Infrastructure Engineer who is passionate about technology, interested in emerging trends, and has a strong background in infrastructure support and deployment.

The role offers a varied mix of operational support and project-based activity, providing exposure to a broad range of infrastructure technologies. You will work both remotely and on-site, engaging directly with customers and colleagues to deliver effective technical solutions.

The Role

As a 2nd Line Infrastructure Engineer, you will be responsible for supporting and maintaining a diverse infrastructure environment, while contributing to project delivery and continuous service improvement.

Key responsibilities will include:

• Providing 2nd line infrastructure support across a range of technologies.
• Troubleshooting and resolving complex technical incidents through to customer satisfaction.
• Supporting both Business as Usual (BAU) operations and project activities.
• Providing remote and on-site technical support.
• Participating in an out-of-hours on-call support rota.
• Contributing to the creation, maintenance and improvement of technical documentation.
• Supporting project deliverables and ensuring compliance with agreed milestones, KPIs and SLAs.
• Working autonomously while taking ownership of assigned technical activities.
• Communicating effectively with customers, colleagues and wider technical teams.

The successful candidate will have strong infrastructure experience across a range of technologies, ideally including:

• Virtualisation: VMware and Hyper-V.
• Microsoft Windows Server: including OS builds, Active Directory, DNS, DHCP and Group Policy, from design through to implementation and support.
• Linux: strong system administration skills, particularly Ubuntu and CentOS.
• Networking: TCP/IP, networking technologies, load balancing and firewalls.
• Microsoft technologies: SharePoint, Skype for Business / Teams, SQL Server, System Centre, Office 365 and Exchange.
• PowerShell and command-line tooling.
• Storage: good knowledge of SAN technologies.

Disclaimer

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change