2nd Line Helpdesk Engineer - MS 365 & Networking

Surftech IT; Stourport-on-Severn; Sur place; GBP 25 000 - 40 000; Plein temps

Avantages offerts par ce poste

Health Cash Plan

Contributory pension scheme

22 days holiday + bank holidays

Regular company events

Résumé du poste

Surf Tech IT Ltd Ltd is seeking an IT professional to join our office-based team in Stourport. You will contribute to a growing service desk, moving into a 2nd line role while resolving a range of Microsoft-related issues for UK-based clients.

You must have a solid foundation in Microsoft 365, Active Directory, and networking basics, with a focus on delivering excellent customer service and professional documentation. A driving licence and commuting five days a week are required.

Qualifications

• Strong technical foundation in Microsoft estate and IT security.
• Experience in Service Desk/Helpdesk with progression to 2nd line.
• Ability to produce clear, concise technical documentation.

Responsabilités

• Provide support and fixes for Microsoft 365, AD, and related services.
• Work within a fast-paced ticketing system to resolve issues and escalate when needed.
• Deliver excellent customer service to business users across the UK.

Connaissances

Microsoft 365

Entra ID

SharePoint

Intune

Active Directory

IT security best practices

Windows OS

Networking basics

Outils

Next-Generation Firewalls

VPNs

DNS/DHCP

Description du poste

Surf Tech IT Ltd Ltd is seeking an IT professional to join our office-based team in Stourport. You will contribute to a growing service desk, moving into a 2nd line role while resolving a range of Microsoft-related issues for UK-based clients.

You must have a solid foundation in Microsoft 365, Active Directory, and networking basics, with a focus on delivering excellent customer service and professional documentation. A driving licence and commuting five days a week are required.