Helpdesk Engineer L2

Surftech IT; Stourport-on-Severn; On-site; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Health Cash Plan

Contributory pension scheme

22 days holiday + bank holidays

Regular company events

Job summary

Surf Tech IT Ltd Ltd is seeking an IT professional to join our office-based team in Stourport. You will contribute to a growing service desk, moving into a 2nd line role while resolving a range of Microsoft-related issues for UK-based clients.

You must have a solid foundation in Microsoft 365, Active Directory, and networking basics, with a focus on delivering excellent customer service and professional documentation. A driving licence and commuting five days a week are required.

Qualifications

• Strong technical foundation in Microsoft estate and IT security.
• Experience in Service Desk/Helpdesk with progression to 2nd line.
• Ability to produce clear, concise technical documentation.

Responsibilities

• Provide support and fixes for Microsoft 365, AD, and related services.
• Work within a fast-paced ticketing system to resolve issues and escalate when needed.
• Deliver excellent customer service to business users across the UK.

Skills

Microsoft 365

Entra ID

SharePoint

Intune

Active Directory

IT security best practices

Windows OS

Networking basics

Tools

Next-Generation Firewalls

VPNs

DNS/DHCP

Job description

Surf Tech IT Ltd is a fast-growing Managed Service Provider delivering IT support and VoIP solutions to businesses across the UK. Following a sustained period of growth and continued investment in our services, we are looking for exceptional individuals to join our team and help shape the next stage of our journey.

We are passionate about technology, customer service, and developing our people. If you're looking for an opportunity to grow your career in a supportive, forward-thinking business, we'd love to hear from you.

You will be looking to join a growing team, looking for a role where you will be office-based ( we have brand new offices in Stourport).

You will have a strong technical foundation, excellent problem-solving skills, and a commitment to delivering outstanding customer service.

We are seeking a motivated and customer-focused IT professional with experience working in a Service Desk or Helpdesk environment, looking to move to a 2nd line role.

You will excel at working with different customers, offering support and fixes for a range of technical problems across the Microsoft estate.

Able to work within a fast-paced ticketing system, understand the commercial aspects of resolving problems and how to efficiently work with customers to reduce or escal

You must hold a current driving licence and be willing to commute to our offices 5 days a week.

Essential Technical Skills

• Good working knowledge of Microsoft 365, including Entra ID, SharePoint, and Intune.
• Experience supporting and administering Active Directory environments.
• Ability to produce clear, accurate, and concise technical documentation.
• Understanding of IT security best practices and technologies, including Next Generation Firewalls.
• Experience supporting Windows Desktop and Server operating systems.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.

Competitive Salary with regular reviews

22 days holiday per year plus bank holidays (increases after 3 years)

Contributory pension scheme (after 3-months)

Health Cash Plan (after probation)

Regular company events