2nd Line Engineer (Onsite/Field) (2-3 days Mancs Hybrid)

JR United Kingdom; Stevenage; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT services provider is seeking a confident IT professional for end-to-end support and consultancy services. This role involves working with diverse technologies, including cloud and networking, and offers outstanding career progression and ongoing training. Join a dynamic environment that values collaboration and expertise.

Benefits

Private Medical Cover

25 Days Holiday + Bank Holidays

Sociable Environment with Regular Socials

Qualifications

• Experience in Managed Services Service Desk or Field-based IT support.
• Hands-on experience with cloud platforms Azure, AWS, and networking.
• UK driving license and own vehicle access.

Responsibilities

• Support IT infrastructure including servers and networks, both remotely and onsite.
• Maintain accurate service desk documentation and manage support tasks.
• Stay updated with new technologies.

Skills

Communication

Customer Engagement

Problem Solving

Time Management

Tools

Microsoft 365

Azure

AWS

Hyper-V

VMware

Job description

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Client:

IP-People

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Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Uncapped training budget | Private Medical | excellent career progression opportunities

• Uncapped training budget, continuous funding for industry accreditations!!
• Hybrid working with travel to client sites

Are you a confident, well-rounded IT professional who thrives in a customer-facing environment? We’re working with a fast-growing, modern IT services provider supporting a broad range of customers across multiple sectors. This is a fantastic opportunity to join a highly skilled, supportive technical team where no two days are the same.

You’ll work from the company’s Manchester HQ and onsite with customers, delivering end-to-end IT support and consultancy services. This role offers exposure to cloud, networking, virtualisation, and other industry-specific technologies.

The Role:

You’ll be part of a high-performing technical team providing support across hardware, software, cloud, and infrastructure services, both remotely and onsite. Strong communication and customer interaction skills are essential.

Key Responsibilities:

• Support IT infrastructure including servers, SANs, routers, firewalls, wireless networks, NAS, desktops, and other critical systems.
• Provide remote and onsite support.
• Maintain accurate service desk documentation.
• Manage support tasks independently or as part of a team.
• Deliver excellent customer service, seeking feedback for improvement.
• Follow ISO 9001 and ISO 27001 standards.
• Stay updated with new technologies and contribute to team skills.

What We’re Looking For:

• Experience in Managed Services Service Desk or Field-based IT support.
• Hands-on experience with Microsoft (Windows Server, Microsoft 365), cloud platforms (Azure, AWS), networking (TCP/IP, LAN/WAN, firewalls), and virtualisation (Hyper-V, VMware).
• Excellent communication skills.
• Professional, confident, and organized problem-solving and customer engagement.
• Good time management and prioritisation skills.
• UK driving license and own vehicle access.

Key Stakeholders:

Collaborate with internal teams and external customers, vendors, and partners.

• 37.5 hours/week plus additional hours when needed.
• 25 days holiday + bank holidays.
• Private medical cover.
• Sociable, collaborative environment with regular socials and team catch-ups.

Please apply to discuss further.

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