2nd Line Engineer (Onsite/Field) (2-3 days Mancs Hybrid)

JR United Kingdom; Cambridge; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A fast-growing IT services provider is seeking a 2nd Line Engineer to deliver end-to-end support and consultancy services from their Manchester HQ and onsite with clients in Cambridge. This role involves providing exceptional support across various technologies, requiring strong customer interaction and technical skills. Join a supportive technical team where professional growth and continuous learning are encouraged.

Benefits

Uncapped training budget

Private medical cover

25 days holiday + bank holidays

Sociable and collaborative working environment

Regular team socials

Qualifications

• Experience in a Managed Services Service Desk or Field-based IT support role.
• Hands-on experience with various Microsoft technologies and cloud platforms.
• UK driving licence and access to your own vehicle.

Responsibilities

• Provide support across IT infrastructure, including servers, routers, and desktops.
• Deliver remote and onsite support for clients.
• Take ownership of support tasks and maintain service desk documentation.

Skills

Problem-solving

Customer service

Communication

Time management

Tools

Microsoft 365

Azure

AWS

TCP/IP

Hyper-V

VMware

Job description

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2nd Line Engineer (Onsite/Field) (2-3 days Mancs Hybrid), cambridge

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Client:

IP-People

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Uncapped training budget | Private Medical | excellent career progression opportunties

• Uncapped training budget, continuous funding for industry accreditations!!
• Hybrid working with travel to client sites

Are you a confident, well-rounded IT professional who thrives in a customer-facing environment? We’re working with a fast-growing, modern IT Services provider that supports a broad range of customers across multiple sectors. This is a fantastic opportunity to be part of a highly skilled, supportive technical team where no two days are the same.

You’ll work both from the company’s Manchester HQ and directly onsite with customers, delivering end-to-end IT support and consultancy services. This is a varied role offering significant exposure to cloud, networking, virtualisation, and a host of industry-specific technologies.

? The Role:

You’ll be part of a high-performing technical team providing support to clients across hardware, software, cloud, and infrastructure services. This includes both remote and field-based support, so strong communication and customer interaction skills are essential.

? Key Responsibilities:

• Provide support across a wide range of IT infrastructure, including servers, SANs, routers, firewalls, wireless networks, NAS, desktops, and other business-critical systems.
• Deliver both remote and onsite support for clients.
• Maintain accurate and up-to-date service desk documentation.
• Take ownership of support tasks and manage workload independently or as part of a team.
• Deliver exceptional customer service, seeking feedback and continuously improving.
• Follow ISO 9001 and ISO 27001 quality and security standards.
• Stay current with new technologies and contribute to the team’s technical capability.

What We’re Looking For:

• Experience in a Manged Services Service Desk or Field-based IT support role.
• Hands-on experience with Microsoft technologies (Windows Server, Microsoft 365), cloud platforms (Azure, AWS), networking (TCP/IP, LAN/WAN, switching, firewalls), and virtualisation (Hyper-V, VMware).
• Excellent communication skills – written and verbal.
• Confident, professional, and organised approach to problem-solving and customer engagement.
• Strong time management and the ability to prioritise effectively.
• UK driving licence and access to your own vehicle.

? Key Stakeholders:

You’ll collaborate closely with internal teams (technical, leadership, and project management) as well as external customers, vendors, and partners.

• 37.5 hours per week (plus additional hours when required)
• 25 days holiday + bank holidays
• Private medical cover
• Sociable and collaborative working environment
• Regular team socials and weekly company catch-ups

Please apply to discuss further

We are IP-People – We empower exceptional talent!

We are a specialist recruitment business, dedicated to connecting outstanding professionals with great opportunities in the Technology Solutions & Managed IT Service space.