2nd Line Backup & DRaaS Support Engineer

Oriium; Haywards Heath; On-site; GBP 28,000 - 40,000; Full time

Job summary

Oriium, part of Iomart Group, is hiring a 2nd Line Technical Support Engineer to own incidents and service requests needing deeper investigation on our Commvault-based BaaS and DRaaS platforms.

You'll monitor backups, fix issues before impact, and document solutions to help the team improve first-time fix rates. Good knowledge of Windows Server and Linux is expected; ITIL knowledge is a bonus and continuous certification is supported.

Qualifications

• Experience in a 2nd Line Support position.
• Experience with backup, disaster recovery or cyber resilience technologies is advantageous.
• Comfort with Windows Server, Linux, networking and storage.
• Exposure to backup/resilience technologies such as Commvault or Zerto is a bonus.
• Clear and calm communication with customers, colleagues and vendors.
• ITIL Foundation or related certification is a bonus.

Responsibilities

• Take ownership of technical incidents and service requests needing deeper investigation.
• Monitor backup and recovery environments, spotting and fixing issues before they affect service availability.
• Support and maintain BaaS and DRaaS solutions built on Commvault.
• Diagnose and resolve issues across Commvault and underlying tech (servers, storage, virtualization, networking, cloud).
• Manage ticket queue against SLAs and provide clear updates to customers.

Skills

2nd Line Support

Windows Server

Linux

Networking

Storage

Backup/DR

ITIL Foundation

Clear communication

Tools

Commvault

Zerto

Job description

Oriium, part of Iomart Group, is hiring a 2nd Line Technical Support Engineer to own incidents and service requests needing deeper investigation on our Commvault-based BaaS and DRaaS platforms.

You'll monitor backups, fix issues before impact, and document solutions to help the team improve first-time fix rates. Good knowledge of Windows Server and Linux is expected; ITIL knowledge is a bonus and continuous certification is supported.