2nd Line Support Engineer

Morson Edge (Technology); Thornaby-on-Tees; On-site; GBP 28,000 - 42,000; Full time

Job summary

Morson Edge (Technology) is seeking an experienced 2nd Line Engineer to join a growing technical team. You will provide hands-on support across servers, networking, Microsoft 365 and wider infrastructure, owning technical issues and acting as a reliable point of contact for users and clients.

This Service Desk-focused role offers opportunities to develop skills and progress toward more senior technical positions over time, with a structured ticketing process and clear expectations for

Qualifications

• 2nd Line experience across servers, networking and Microsoft 365.
• Strong DNS, DHCP, VLANs, switching, routing and VPNs knowledge.
• Excellent troubleshooting and customer-facing communication.
• Experience with structured ticketing and support processes.
• Experience with firewalls, Wi‑Fi, Hyper‑V/VMware, ITIL or PSA systems is a plus.

Responsibilities

• Provide hands-on support across servers, networking and Microsoft 365.
• Own technical issues and troubleshoot effectively; be a reliable contact for users and clients.
• Progress toward more senior technical roles over time within a Service Desk focus.

Skills

2nd Line experience

Servers

Networking

Microsoft 365

DNS

DHCP

Tools

ITIL

PSA/ticketing systems

Hyper-V/VMware

Job description

We're looking for an experienced 2nd Line Engineer to join a growing technical team, providing hands-on support across servers, networking, Microsoft 365 and wider infrastructure.

This is a Service Desk-focused role, where you'll take ownership of technical issues, troubleshoot effectively and provide a reliable point of contact for users and clients. You'll also have the opportunity to develop your skills and progress towards more senior technical roles over time.

What we're looking for:

• Proven 2nd Line experience across servers, networking and Microsoft 365
• Good understanding of DNS, DHCP, VLANs, switching, routing and VPNs
• Confident troubleshooting and problem-solving ability
• Clear communication skills and a professional approach to client support
• Experience working with structured ticketing and support processes

Experience with firewalls, Wi-Fi, Hyper-V/VMware, ITIL or PSA/ticketing systems would be advantageous

.

If you're a dependable, technically minded 1st or 2nd Line Engineer looking for a role with genuine progression opportunities, we'd love to hear from you.